Si tienes alguna pregunta o duda sobre nuestro servicio, por favor dirige tus preguntas a nuestro servicio al cliente +1-866-858-9928. ¡Estamos aquí para ayudar! Si todavía tienes una queja no resuelta después de hablar con nuestros especialistas de servicio al cliente con respecto al servicio de Pangea, por favor dirige tu descontento a la entidad reguladora aplicable. La información se encuentra a continuación.

1-334-242-­2984 (Telephone)
1-334-242-­0240 (Fax)
http://asc.alabama.gov/complaints.aspx

For Alaska Residents Only: If your issue is unresolved by Pangea Money Transfer, 1-866-858-9928, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521

Email: consumeraffairs@azdfi.gov
1-602-771-2800 (Telephone)
1-602-381-1225 (Fax)
https://www.azag.gov/complaints/consumer

1-501-324-9260 (Telephone)
1-800-981-4429 (Toll Free)
http://www.azdfi.gov/Consumers/Complaints/FAQComplaint.html

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Aviso al Cliente:

Las entidades que no son instituciones financieras aseguradas por la FDIC y que realizan actividades de transmisión de dinero en Colorado, incluyendo la venta de giros postales, transferencias de fondos y otros instrumentos para el pago de dinero o crédito, están obligadas a obtener una licencia de la División de Banca de Colorado conforme a la Ley de Transmisores de Dinero, Título 11, Artículo 110, Estatutos Revisados de Colorado.

Si tiene una pregunta o disputa relacionada con SU TRANSACCIÓN – EL DINERO QUE ENVIÓ:

Debe contactar al Transmisor de Dinero que procesó su transacción para obtener asistencia. La División de Banca no tiene acceso a esta información.

Si usted es residente de Colorado y tiene una queja sobre EL TRANSMISOR DE DINERO – LA EMPRESA QUE ENVIÓ SU DINERO:

Todas las quejas deben ser presentadas por escrito. Por favor, complete el Formulario de Queja disponible en el sitio web de la División de Banca de Colorado y envíelo junto con cualquier documentación que respalde la queja por correo o correo electrónico a la División de Banca en:

Colorado Department of Regulatory Agencies
Division of Banking
1560 Broadway, Suite 975
Denver, CO 8020
Sitio web: banking.colorado.gov/industry/money-transmitters

Correo electrónico: DORA_BankingWebsite@state.co.us

800-831-7225
https://portal.ct.gov/

1-302-739-4235 (Telephone)
1-302-577-6722 (Telephone)
1-302-739-2356 (Fax)
https://banking.delaware.gov/consumer-complaints/

1-800-848-3792 (Telephone)
http://www.flofr.com/

1-770-986-1633 (Telephone)
https://dbf.georgia.gov/

1-808-586-2820 (Telephone)
http://www.cca.hawaii.gov/dfi

1-208-332-­8004 (Telephone)
1-208-332-­8099 (Fax)
http://www.finance.idaho.gov/Complaint.aspx

1-­888-­298-­8089 (Toll Free)
1-­866-­325-­4949 (TTY)
http://www.idfpr.com/

1-800-382-4880 (Toll Free)
https://www.in.gov/dfi/

1-515-281-4862 (Telephone)
https://www.idob.state.ia.us/

1-785-296-2266 (Telephone)
https://www.osbckansas.org/consumers/file-a-complaint/

(502) 573-3390 or (800) 223-2579
https://www.ag.ky.gov/about/Office-Divisions/OCP/Pages/default.aspx

1-888-525-9414 (Telephone)
http://www.ofi.state.la.us/

1-207-624-8527 (Telephone)
1-800-332-8529 (Toll Free)
1-888-577-6690 (TTY)
http://www.maine.gov/pfr/consumercredit/complaint.htm

1-410-230-6077 (Telephone)
https://www.dllr.state.md.us/finance/

License #: 1225147

NMLS Consumer Access website

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Pangea USA, LLC – Licensee

Number: 1225147 at 1100 North Eutaw Street, Suite 611 Baltimore, Maryland 21201 or by phone 1-888-784-0136.

1-517-284-8800 (Telephone)
1-877-999-6442 (Toll Free)
1-517-284-8837 (Fax)
https://www.michigan.gov/ag/consumer-protection

(651)539-1500 (Telephone)
https://mn.gov/commerce/industries/financial-institutions/
Email: financial.commerce@state.mn.us

1-601-359-­1031 (Telephone)
1-800-844-­2499 (Toll Free)
1-601-359-­3557 (Fax)
https://dbcf.ms.gov/consumer-finance/

1-573-751-3242 (Telephone)
http://finance.mo.gov/consumers/

1-406-841-2920 (Telephone)
https://banking.mt.gov/

1-402-471-2171 (Telephone)
https://ndbf.nebraska.gov/

(702)486-4120
http://fid.nv.gov/

1-603-271-1090 (Fax)
1-603-271-3561 (Telephone)
legal@banking.nh.gov
https://www.nh.gov/banking/consumer-assistance/complaint.htm

1-800-446-7467 (Telephone)
1-609-454-8468 (Facsimile)
https://www-dobi.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27BNK%27

http://www.rld.state.nm.us/uploads/files/Complaint%20Form%20Electronic.pdf

877-226-5697 (Telephone)
https://www.dfs.ny.gov/complaint

1-919-733-3016 (Telephone)
https://www.nccob.gov/public

701-328-9933(Telephone)
https://www.nd.gov/dfi/

614-466-3636(Telephone)
https://com.ohio.gov/

1-405-521-2782(Telephone)
https://www.oag.ok.gov/consumer-protection-unit

1-866-814-­9710 (Telephone)
1-503-378-­4140 (Telephone)
https://www4.cbs.state.or.us/exs/dfcs/complaint/index.cfm?fuseaction=home.english

1-800-600-0007(Telephone)
https://www.dobs.pa.gov/Businesses/Non-Bank%20Licensees/Money%20Transmitters/Pages/default.aspx

1-401-462-9503 (Telephone)
https://dbr.ri.gov/

1-803-734-2020 (Telephone)
http://consumerfinance.sc.gov/

1-605-773-4400 (Telephone)
http://consumer.sd.gov/complaintform.aspx

1-615-741-2236 (Telephone)
1-800-778-4215 (Toll Free)
https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html

Pangea USA, LLC is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Pangea USA, LLC should first contact the company’s Customer Service at +1-866-858-9928. If you still have an unresolved complaint regarding the company’s money transmission activities, please direct your complaint to the Texas Department of Banking.

1-877-276-5554 (Toll Free)
http://www.dob.texas.gov/file-complaint

https://dfi.utah.gov/resources/helpful-links/file-a-complaint

1-802-828-3301 (Telephone)
http://www.dfr.vermont.gov/

(804)371-9657 (Telephone)
1-800-552-7945 (Virginia Only)
https://scc.virginia.gov/pages/Bureau-of-Financial-Institutions

1-360-902-8703 Options 2, 3, 1 (Telephone)
http://www.dfi.wa.gov/

1-(202) 727-8000 (Telephone)
http://www.disb.dc.gov/

1-304-558-2294 (Telephone)
https://dfi.wv.gov/Pages/default.aspx

1-608-261-9555 (Telephone)
https://www.wdfi.org/contact_us/ComplaintDefault.htm

1-307-777-7797 (Telephone)
Or, you can send your complaint via e-mail to: wyomingbankingdivision@wyo.gov
https://wyomingbankingdivision.wyo.gov/