If you have any questions or concerns regarding our service, please direct your inquiries to customer service at +1­-866-­858­-9928. We’re here to help! If you still have an unresolved complaint after speaking with our customer service specialists regarding Pangea’s service, please direct your inquiry to the applicable regulatory entity. Their information is listed below.

Alaska

Alaska Division of Banking and Securities

For Alaska Residents Only: If your issue is unresolved by Pangea Money Transfer, 1-866-858-9928, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.

Arizona

Arizona Department of Financial Institutions Consumer Affairs Division

California

California Department of Financial Protection & Innovation

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Colorado

Colorado Division of Banking

Submit formal complaint form with supporting documents: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202. If you are a Colorado resident with questions regarding formal complaints, please email us at DORA_BankingWebsite@state.co.us or call 303-894-7575

Connecticut

Connecticut Department of Banking

Consumer Credit Division

Florida

Florida Office of Financial Regulation

Georgia

Georgia Department of Banking and Finance

Hawaii

Hawaii Division of Financial Institutions

Illinois

Illinois Department of Financial and Professional Regulation

Indiana

Indiana Department of Financial Institutions

Kentucky

Department of Financial Institutions

Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601

Louisiana

Louisiana Office of Financial Institutions

Maryland

Maryland Office of the Commissioner of Financial Regulation

1-410-230-6077 (Telephone)
https://www.dllr.state.md.us/finance/

License #: 1225147

NMLS Consumer Access website

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Pangea USA, LLC – Licensee

Number: 1225147 at 1100 North Eutaw Street, Suite 611 Baltimore, Maryland 21201 or by phone 1-888-784-0136.

Minnesota

Minnesota Department of Commerce

85 7th Place East St. Paul, MN 55101

Montana

Montana Division of Banking and Financial Institutions

Nebraska

Nebraska Department of Banking and Finance

Nevada

Nevada Department of Business and Industry Division of Financial Institutions

3300 W. Sahara Ave, Suite 250
Las Vegas, NV 89102

New Jersey

New Jersey Department of Banking and Insurance

Consumer Inquiry and Response Center (CIRC)NJDOBIPO Box 471 Trenton, NJ 08625-0471

New Mexico

New Mexico Regulation and Licensing Department

Financial Institutions Division

New York

Pangea USA, LLC is licensed as a Money Transmitter by the New York State Department of Financial Services.

New York State Department of Financial Services

Consumer Help Unit

North Carolina

North Carolina Commissioner of Banks

North Dakota

North Dakota Department of Financial Institutions

Ohio

Ohio Department of Commerce

Oklahoma

Commissioner Oklahoma State Banking Department

2900 N. Lincoln Boulevard Oklahoma City, Oklahoma 73105

Pennsylvania

Pennsylvania Department of Banking and Securities

Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101

Rhode Island

Rhode Island Department of Business Regulation

South Carolina

South Carolina Consumer Finance Division of the Board of Financial Institutions

South Dakota

South Dakota Consumer Protection – Office of Attorney General

Texas

Pangea USA, LLC is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Pangea USA, LLC should first contact the company’s Customer Service at +1-866-858-9928. If you still have an unresolved complaint regarding the company’s money transmission activities, please direct your complaint to the Texas Department of Banking.

Texas Department of Banking

Non-Depository Supervision
2601 N. Lamar Blvd.Austin, Texas 78705-4294

Utah

Utah Department of Financial Institutions

Vermont

Vermont Department of Financial Regulation

Virginia

Virginia State Corporation Commission

Bureau of Financial Institutions
P.O. Box 640 Richmond, VA 23218-0640

Washington

Washington Department of Financial Institutions Division of Consumer Services

Washington, DC

District of Columbia Department of Insurance, Securities and Banking

West Virginia

West Virginia Division of Financial Institutions

Wisconsin

Wisconsin Department of Financial Institutions

Wyoming

Wyoming Division of Banking

Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002