If you have any questions or concerns regarding our service, please direct your inquiries to customer service at +1-866-858-9928. We’re here to help! If you still have an unresolved complaint after speaking with our customer service specialists regarding Pangea’s service, please direct your inquiry to the applicable regulatory entity. Their information is listed below.
Alabama
Alabama Securities Commission
Alaska
Alaska Division of Banking and Securities
For Alaska Residents Only: If your issue is unresolved by Pangea Money Transfer, 1-866-858-9928, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.
Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.
Arizona
Arizona Department of Financial Institutions Consumer Affairs Division
Email: consumeraffairs@azdfi.gov
1-602-771-2800 (Telephone)
1-602-381-1225 (Fax)
https://www.azag.gov/complaints/consumer
Arkansas
Arkansas Securities Department
1-501-324-9260 (Telephone)
1-800-981-4429 (Toll Free)
http://www.azdfi.gov/Consumers/Complaints/FAQComplaint.html
California
California Department of Financial Protection & Innovation
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
Colorado
Colorado Division of Banking
Submit formal complaint form with supporting documents: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202. If you are a Colorado resident with questions regarding formal complaints, please email us at DORA_BankingWebsite@state.co.us or call 303-894-7575
Connecticut
Connecticut Department of Banking
Consumer Credit Division
Delaware
Office of the State Bank Commissioner
1-302-739-4235 (Telephone)
1-302-577-6722 (Telephone)
1-302-739-2356 (Fax)
https://banking.delaware.gov/consumer-complaints/
Hawaii
Hawaii Division of Financial Institutions
Idaho
Idaho Department of Finance Securities Bureau
Illinois
Illinois Department of Financial and Professional Regulation
Indiana
Indiana Department of Financial Institutions
Kansas
State Bank Commissioner of Kansas
Kentucky
Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
500 Mero Street, 2SW19
Frankfort, KY 40601
(502) 573-3390 or (800) 223-2579
https://www.ag.ky.gov/about/Office-Divisions/OCP/Pages/default.aspx
Louisiana
Louisiana Office of Financial Institutions
Maine
Maine Department of Professional and Financial Regulation
1-207-624-8527 (Telephone)
1-800-332-8529 (Toll Free)
1-888-577-6690 (TTY)
http://www.maine.gov/pfr/consumercredit/complaint.htm
Maryland
Maryland Office of the Commissioner of Financial Regulation
1-410-230-6077 (Telephone)
https://www.dllr.state.md.us/finance/
License #: 1225147
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Pangea USA, LLC – Licensee
Number: 1225147 at 1100 North Eutaw Street, Suite 611 Baltimore, Maryland 21201 or by phone 1-888-784-0136.
Michigan
Michigan Department of Insurance and Financial Services
1-517-284-8800 (Telephone)
1-877-999-6442 (Toll Free)
1-517-284-8837 (Fax)
https://www.michigan.gov/ag/consumer-protection
Minnesota
Minnesota Department of Commerce
85 7th Place East St. Paul, MN 55101
(651)539-1500 (Telephone)
https://mn.gov/commerce/industries/financial-institutions/
e-mail: financial.commerce@state.mn.us
Mississippi
Mississippi Department of Banking and Consumer Finance
1-601-359-1031 (Telephone)
1-800-844-2499 (Toll Free)
1-601-359-3557 (Fax)
https://dbcf.ms.gov/consumer-finance/
Montana
Montana Division of Banking and Financial Institutions
Nebraska
Nebraska Department of Banking and Finance
Nevada
Nevada Department of Business and Industry Division of Financial Institutions
3300 W. Sahara Ave, Suite 250
Las Vegas, NV 89102
Las Vegas, NV 89102
New Hampshire
New Hampshire Banking Department
1-603-271-1090 (Fax)
1-603-271-3561 (Telephone)
legal@banking.nh.gov
https://www.nh.gov/banking/consumer-assistance/complaint.htm
New Jersey
New Jersey Department of Banking and Insurance
Consumer Inquiry and Response Center (CIRC)NJDOBIPO Box 471 Trenton, NJ 08625-0471
1-800-446-7467 (Telephone)
1-609-454-8468 (Facsimile)
https://www-dobi.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27BNK%27
New Mexico
New Mexico Regulation and Licensing Department
Financial Institutions Division
New York
Pangea USA, LLC is licensed as a Money Transmitter by the New York State Department of Financial Services.
New York State Department of Financial Services
Consumer Help Unit
North Carolina
North Carolina Commissioner of Banks
North Dakota
North Dakota Department of Financial Institutions
Oklahoma
Commissioner Oklahoma State Banking Department
2900 N. Lincoln Boulevard Oklahoma City, Oklahoma 73105
Oregon
Oregon Division of Finance and Corporate Securities
1-866-814-9710 (Telephone)
1-503-378-4140 (Telephone)
https://www4.cbs.state.or.us/exs/dfcs/complaint/index.cfm?fuseaction=home.english
Pennsylvania
Pennsylvania Department of Banking and Securities
Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101
1-800-600-0007(Telephone)
https://www.dobs.pa.gov/Businesses/Non-Bank%20Licensees/Money%20Transmitters/Pages/default.aspx
Rhode Island
Rhode Island Department of Business Regulation
South Carolina
South Carolina Consumer Finance Division of the Board of Financial Institutions
South Dakota
South Dakota Consumer Protection – Office of Attorney General
Tennessee
Tennessee Department of Financial Institutions
1-615-741-2236 (Telephone)
1-800-778-4215 (Toll Free)
https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html
Texas
Pangea USA, LLC is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Pangea USA, LLC should first contact the company’s Customer Service at +1-866-858-9928. If you still have an unresolved complaint regarding the company’s money transmission activities, please direct your complaint to the Texas Department of Banking.
Texas Department of Banking
Non-Depository Supervision
2601 N. Lamar Blvd.Austin, Texas 78705-4294
2601 N. Lamar Blvd.Austin, Texas 78705-4294
Utah
Utah Department of Financial Institutions
Vermont
Vermont Department of Financial Regulation
Virginia
Virginia State Corporation Commission
Bureau of Financial Institutions
P.O. Box 640 Richmond, VA 23218-0640
(804)371-9657 (Telephone)
1-800-552-7945 (Virginia Only)
https://scc.virginia.gov/pages/Bureau-of-Financial-Institutions
Washington
Washington Department of Financial Institutions Division of Consumer Services
Washington, DC
District of Columbia Department of Insurance, Securities and Banking
West Virginia
West Virginia Division of Financial Institutions
Wisconsin
Wisconsin Department of Financial Institutions
Wyoming
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
2300 Capitol Avenue
Cheyenne, WY 82002
1-307-777-7797 (Telephone)
Or, you can send your complaint via e-mail to: wyomingbankingdivision@wyo.gov
https://wyomingbankingdivision.wyo.gov/