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Need Help?

Call Us

+1 866-858-9928 (9am to 6pm CST)

Email Us

help@gopangea.com

Common Questions

My Account

What countries can I send money to?

Latin America

  • Mexico
  • Guatemala
  • El Salvador
  • Honduras
  • Dominican Republic
  • Colombia

Asia

  • China
  • India
  • Philippines
  • Bangladesh
  • Indonesia
  • Malaysia
  • Singapore
  • Thailand
  • Vietnam

From which states in the US can I send money?

Currently, you can send money from

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Kansas
  • Maine
  • Michigan
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • New Hampshire
  • New Jersey
  • New Mexico
  • North Carolina
  • Oregon
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wisconsin
  • Vermont


If you are from another state, create your account today so we can let you know when we get to your area!

How much money can I send?

You can select any sending amount between $20 and $2,999. When paying with cash at 7‑Eleven®, you can send between $20 and $300. Note: Regardless of what sending method you select, you still have a daily limit of $2,999.

Is there a monthly limit?

Yes. You can send up to $6,000 if you pay with a debit card and $2,000 if you prefer to pay with cash at 7‑Eleven®. This limit also applies to any receiver. Note: The $6,000 limit is refreshed every 30 days.

Are there any region-specific sending limits besides the general sending limits?

Besides the Pangea sending limits there might be special limits and restrictions based on country, region or brand. Please select your country for more details.

Can I send money to or from a company?

No. Pangea only allows transfers between individuals. Senders cannot pay for transfers with a business debit card. Any transfer attempted with a business debit card will be canceled.

Can I send money to someone that is under 18 years old?

No. Both you and the receiver have to be over 18.

Is the Pangea app free to download?

Yes! The iOS and Android app are free to download. You can also use Pangea through our website.

Where do I add or remove my promo codes?

If you are using the latest version of the app, you add or remove promo codes on the transfer details screen before you pay and complete your transfer.

Does Pangea have any special promotions right now?

If you follow us on any of our social media platforms, you will know whenever we have special promotions! “Like” us on Facebook and “follow” us on Twitter and Instagram!

Does Pangea have a referral program?

Yes! Each Pangea user has their own unique invite code.

  1. Share your invite code with anyone who hasn’t sent a Pangea transfer.
  2. When new users sign up and send a transfer using your invite code, the new user will get $10 towards his/her first transfer.
  3. You will get a $10 credit added to your account that will be automatically added towards your next transfer!


That means if 5 people send a transfer using your invite code, you’ll get $50! How awesome is that?! Note: Your account will be credited immediately after the beneficiary picks up the transfer. If you want to learn more about Pangea’s referral program or need help finding your invite code, please call us at +1-866-858-9928.

Where do I find my promo code?

Open the Pangea Money Transfer app and find it on the menu.

From which states in the US can I pay for my transfer with cash?

Cash payments are currently available in Illinois only.

Fees & Exchange Rate

My Account

What is the fee per transaction?

Please see the table below or select your country for more details.

table

Will the receiver have to pay any additional fees to collect the money?

No way!

What is the exchange rate of my transfer?

We will always display the exchange rate that applies to your transfer before you pay for it. You will always know the amount in local currency that your receiver will collect! In the latest version of the app, you can calculate exactly how much money you’re sending, based on the daily exchange rate, as soon you open the app. Simply select your country from the dropdown menu and then enter the desired sending or receiving amount to see instantly how your dollars will convert. You’ll have a chance to review the exchange rates again before you confirm your transfer.

I created a transfer and before I paid for it I received a notification saying that the "exchange rate expired." What do I do now?

Sometimes we have to refresh the exchange rate that we apply to the transfers. We like being transparent so you always know how much your receiver will be getting. When this happens, you will have to create a new transfer.

Are there any hidden fees, especially when changing sending or receiving methods?

There are no hidden fees! You will only pay a single fee on each of your transactions. Before you pay for your transfer, we will always ask you to confirm the fee and the applicable exchange rate. You will always know how much you are paying and how much your receiver will be getting.

Sending Money

My Account

How do I send money?

Login to your Pangea account and create a transfer in three easy steps:

    1. Enter a sending amount between $20 and $2,999. Then confirm the transaction details.
    2. Select an existing receiver from your list or add a new receiver and select a receiving method (i.e., cash pick up or bank deposit).
    3. Pay for the transfer with your bank account or (tu cuenta de banco o) any debit card. In Illinois, you can also pay for transfers up to $300 with cash, at most 7‑Eleven® locations.

What are my payment options?

Bank account
If you pay with your bank account, you will need to provide the account holder’s name, bank routing and account number. We will complete your transfer immediately after we confirm delivery of funds from your bank. This could take up to 4 business days. Transactions submitted after 5pm Central time will begin to process the next banking business day. Please note: We cannot accept business bank accounts.

 

Debit
If you pay with a debit card, you will need to provide the 16-digit number on your card, CVV and expiration date. Note: We can accept only US-issued debit cards branded Visa or MasterCard. We cannot accept debit cards linked to corporate accounts.

 

Cash
In Illinois, you can also pay for transfers up to $300 with cash, at most 7‑Eleven® locations.
More on our cash payment option here.

I don’t see the option to send to other countries.

Please make sure you have the most updated version of our app. If you are still having trouble, please give us a call at +1-866-858-9928 and we will help you!

Where can I see my transaction receipt?


As soon as the transfer is paid, we’ll display the receipt on your Pangea account (online or in the mobile app) and if you provided an email, we will send you a copy via email. To find your receipt in the app:

  1. After you login to the app, go to the menu and click “Account Information.”
  2. You’ll see a list of recent transactions, labeled with the name of your receiver.
  3. Click on the desired transaction, and your receipt will be displayed on the screen.

If you pay for your transfer with cash, you'll also get a printed payment receipt at 7‑Eleven®. The full transfer details won't show in the payment receipt. For that, you'll still have to access your Pangea Money Transfer account or look for the transaction receipt that we send you via email.

Pay With Cash

My Account

How much money can I send when I pay with cash?

You can send up to $300 per transaction and per day, and up to $2,000 per month.

Why do I have to provide my information to PayNearMe when I've already provided it to Pangea?

We've partnered with PayNearMe for cash payments at 7‑Eleven®. The first time you pay with cash, you'll create a login with PayNearMe (or login with your current credentials, if you already have a PayNearMe account) as well as your legal name, address, and year of birth. You'll only have to enter this information once.

Can I pay with cash at any 7‑Eleven®?

Cash payments are available in most, but not all 7‑Eleven® stores. Be sure to pay for your transfer at the store you select when you set up your transfer in the app.

What is PayNearMe?

A company that enables cash payments, that's trusted by brands like Comcast and Verizon for handling of cash payments. You can learn more about PayNearMe here: http://paynearme.com/en/

Why do I have to enable geolocation?

We require you to turn on geolocation so that we can provide you with the best service!

How can I find a 7‑Eleven® location near me?

By default, we display the 7‑Eleven® locations nearest the address associated with your account. To see other locations, search by address or ZIP code in the list or map view.

What if I want to change something in my transfer, and I already have the barcode screen on my phone?

Please press "back" to the screen you want to update, make your changes, and go back through the process. You'll get a new barcode that reflects your changes.

What if my barcode doesn't work?

Please call customer service at +1-866-858-9928.

Can I pay anywhere other than 7‑Eleven® stores?

Cash payments are currently available at 7‑Eleven® locations only.

How long do I have from when I set up the transfer to get to a 7‑Eleven® to pay for it?

You'll need to pay for your transfer within 48 hours of setting it up on your phone. Be sure the barcode is still available on the screen before you go to pay.

Can I send someone else to pay for my transfer?

No, you must go to 7‑Eleven® yourself.

Can I use promo codes and bonuses when I pay with cash?

Yes, promo codes and bonuses are available as usual.

Can I set up a cash payment transfer from my desktop computer?

No, you must be on a mobile device to send a cash transfer, and you must bring that device to the 7‑Eleven® when you pay.

Can I print my barcode?

No, printed barcodes won't be accepted.

Can I take a screen shot of my barcode?

No, you must use the barcode live in the website or app.

Transfer Limits

My Account

What are Pangea’s daily limits?

You can send up to $2,999 per day, $300 of which can be paid with cash.

How can I send more than $999?

For direct deposits you can send up to $2,999 per transfer. you will be asked to submit additional information about you and your receiver. For cash pickup you can send up to $1,500 per transfer.

What additional information will be asked about the Receiver?

We require that you provide your receiver’s Mexican Government ID type, a Mexican Government ID number, date of birth, country of birth, nationality, and street address.

What additional information will be asked about the Sender?

The Sender will need to upload a picture of their ID and select the country of birth and nationality. Senders in Arizona will also need to submit their Social Security Number (if they have one) and Occupation.

What types of Mexican Government IDs are accepted?

We accept the following Mexican Government IDs for Senders and Receivers: State ID, driver’s license, passport, military ID, Matricula Consular, IFE, IMSS ID, or professional license.

Do I have to submit additional information every time I send a direct deposit over $999?

No. You will only be asked once for additional information.

Can I send more than $999 to a cash pickup location?

No. You may only send up to $999 to a cash pickup location.

How much money can I send in a month?

You can send up to $6,000 in any 30-day period, $2,000 of which can be paid with cash.

Will my transfer take longer the first time I send more than $999?

No. The approval process will not delay transfers. We recommend that you send your first transfer over $999 during Pangea’s Customer Service hours, which are Monday through Friday, 9 a.m. to 6 p.m., and Saturday and Sunday, 9 a.m. to 5 p.m. (CST).

Receiving Money

My Account

Where can I find the transfer code to send to my family?

The transfer code will always be displayed in your receipt. Also, if you provided your receiver’s mobile number, we will send the transfer code directly to him/her via text message (SMS).

What are the countries that allow bank deposit transfers?

Currently you can send direct deposit transfers to Mexico, China, India, Indonesia, Bangladesh, Colombia, Dominican Republic, El Salvador, Guatemala, Honduras, Malaysia, Philippines, Singapore, Thailand and Vietnam. Create an account and we will let you know when bank deposits are available in other countries.

When will the money be available if I send a bank deposit?

We process bank deposits immediately but the time it takes for the money to arrive can vary. Much of this may depend on the bank or if additional information is needed. Please select your receiver country for more details.

What are the countries that allow cash pick-up transfers?

Latin America

  • Mexico
  • Guatemala
  • El Salvador
  • Honduras
  • Dominican Republic
  • Colombia

Asia

  • Bangladesh
  • India
  • Indonesia
  • Philippines
  • Vietnam

How can my family receive the funds of the transfer?

We offer the following three receiving options:

  1. Cash pick up: The receiver will need to show the transfer code and an official ID at the pick up location. The transfer code will be displayed in your transaction receipt. Also, we will send him/her a text message (SMS) with the transfer code if a mobile number was entered in the receiver profile.
  2. Direct deposit: You’ll need to enter the receiver’s bank account information and we deposit the funds directly into his/her account.
  3. Direct to debit card: All you need to enter is the 16 digit debit card number (nothing else; no billing zip, no CVV code, no expiration). This is the easiest way to get money to your family.

Please select your receiver country to see specific options.

Can I send funds to any bank account in Mexico?

We can deposit funds into any bank account in Mexico. We only need one of the following: CLABE or 16 digit debit card number.

How many days does the receiver have to collect the money?

The receiver has 90 days to pick up the transfer in cash. Otherwise, we will automatically cancel the transaction and the funds will be credited back to the card used to pay for the transfer.

Will the receiver get US dollars?

Your receiver will collect their transfer in the local currency.

If the receiver I selected is busy, can someone else collect the money for him/her?

No. The receiver information in your account has to match the ID of the person picking up the cash.

If the receiver is collecting the money in cash, can he/she just go to any location?

The receiver will be able to pick up the transfer at any branch of the retailer that the sender selected in the state where you live.

Problems & Complaints

My Account

I am trying to send money but I got an error message from Pangea.

Make sure you and/or your receiver are not over the 30-day aggregate limit of $6,000. If you still think there is a problem, please contact us at +1-866-858-9928.

What should I do if I have a complaint about Pangea?

For complaints about Pangea USA, LLC, please contact Pangea's Customer Service at +1-866-858-9928. If you still have an unresolved complaint regarding Pangea's money transmission activities, please click here to direct your complaint to the appropriate regulatory contact.

Canceling a Transfer

My Account

How can I cancel a transfer?

Open the receipt of the transfer online or in the mobile app. The option to cancel will always be active.

If the receiver already has received the funds, can I still cancel the transfer?

No, you cannot cancel the transfer if the receiver already collected the cash or has received the bank deposit.


If you think there was an error or you want to report a problem, please call us at +1-866-858-9928.

If I already canceled a transfer, how will I get the refund?

When you cancel a transfer a member of our team will review your request. If the cancellation is approved, we will notify you. Refunds for transfers paid by debit or bank account (cuenta de banco) will be credited back to the card or bank account (o cuenta de banco) used to fund the transfer. Refunds for transfers paid with cash will be sent by check, to the address associated with your Pangea account, within 3 business days. If you experience any issues with your refund, please contact us at +1-866-858-9928.

If my cancellation is approved, will I get a full refund?

Yes!

How long does it take to get the refund?

Refunds to debit cards may take up to 7 business days while refunds for bank account transfers can take up to 10 business days. (mientras que los reembolsos de transferencias por cuentas de banco pueden tomar hasta 10 días.) Refunds for cash payments will be mailed within 3 business days.

Security

My Account

How safe is it to use Pangea for sending money?

Your security is a priority for us so we only use proven technology to protect your information. You can learn more about it in our Privacy Policy!

How can I know my transfer has been paid?

You can track the status of your transactions at any time! Just go to the “My Account” option in your side menu of the app. We update transfer information in real time!

What do I do if there’s been an error or problem with my transfer?

Download the error resolution and cancellation notice long form (PDF).

I’m worried because I lost my phone. What should I do now?

Don’t worry. You will always be prompted to enter your mobile phone number and password to login. However, if you think your information has been compromised, contact us immediately.

What should I do if I believe someone else is using my account?

You might be a victim of identity theft. Please, call us immediately if you suspect that your account has been compromised.

How do I protect myself from fraud?

Download this tip sheet(PDF).

Does Pangea share or sell my information with other companies?

Pangea does not sell any customer information. The only time we share your information with third parties is when required by our partners to process your transactions or when required to comply with applicable law, statutes, and regulations.

If you didn’t find the answer you were looking for, remember you can call us at any time at +1-866-858-9928.

MexicoMexico

MexicoMexico

Fee

Pay $0 fees on bank account transfers over $500 and $4.95 on bank account transfers under $500. Pay $4.95 when you pay for your transfer with your debit card. And pay $5.99 when you fund your transfer with cash at a 7‑Eleven store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Mexico.

Cash pickup locations

Elektra, Bancoppel, Bancomer, Telecomm, Intermex, Bansefi.

Bank deposits

Available to any bank account in Mexico with the CLABE number.

Debit cards

Available to any debit card in Mexico with the debit card number.

Availability*

The money can be picked up in cash within minutes unless further processing is required. If sent via bank deposit, the funds will be deposited within minutes between 8:30 am and 5:30 pm CST.

 

*If you pay with your bank account, we will complete your transfer immediately after we confirm delivery of funds from your bank. This could take up to 4 business days. Transactions submitted after 5pm Central time will begin to process the next banking business day.

Restrictions

 

  • For Elektra in Chiapas, you can send a maximum of one transfer per day and three transfers per month, with a maximum of $7,500 MXN per transfer, day, and month.
  • In Ciudad Nezahualcoyotl, Naucalpan, Chimalhuacan, and Ecatepec, you can send a maximum of two transactions per day, four transfers per month, and 40 transactions per year, with a maximum of $1,000 USD (or $17,000 MXN) per transaction or accumulated in a month.
  • Bancoppel cash pickup locations in Mexico have the following restrictions: You can send a daily limit of $1,500 USD per receiver, eight transactions per month, and a monthly limit of $60,000 MXN.
  • In the state of Sinaloa, there is a $14,000 MXN daily limit.
  • There is a limit of $3,000 during a rolling 7 day period.

 

ChinaChina

ChinaChina

Fee

Pay $0 fees on bank account transfers over $750. Pay $8.00 on bank account transfers under $750. Pay $8.00 when you pay for your transfer with your debit card. Pay $5.99 when you fund your transfer with cash at a 7‑Eleven store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to China.

Bank / Debit deposits

Through Pangea, you can send money directly to your receiver's bank account at any of the following banks in China:

Agricultural Bank of China, Anhui Rural Credit Union, Anshan City Commercial Bank, Bank of Guangzhou, Bank of Beijing, Bank of Changsha, Bank of China, Bank of Communications, Bank of Dalian, Bank of Dongguan, Bank of Hangzhou, Bank of Huludao, Bank of Huzhou, Bank of Jining, Bank of Jinzhou, Bank of Nanchang, Bank of Nanjing, Bank of Ningbo, Bank of Qingdao, Bank of Rizhao, Bank of Shanghai, Bank of Shangrao, Bank of Suzhou, Bank of Tianjin, Bank of Wenzhou, Baoshang Bank, Beijing Rural Commercial Bank, China Bohai Bank, China Citic Bank, China Construction Bank, China Everbright Bank, China Guangfa Bank, China Merchants Bank, China Minsheng Bank, China Zheshang Bank, Dongguan Rural Commercial Bank, Dongying City Commercial Bank, Guangxi Beibu Gulf Bank, Guangzhou Rural Commercial Bank, Hana Bank China, Hua Xia Bank, Industrial and Commercial Bank China, Industrial Bank Co Ltd, Korea Exchange Bank, Kunshan Rural Commercial Bank, Laishang Bank, Linshang Bank, Ping An Bank, Postal Savings Bank of China, Qishang Bank, Rural Commercial Bank of Zhangjiagang, Shanghai Pudong Development Bank, Shanghai Rural Commercial Bank, Shenzhen Rural Commercial Bank, Shinhan Bank (China), Shunde Rural Commercial Bank, Taian City Commercial Bank, Tianjin Rural Commercial Bank, Weihai City Commercial Bank, Xiamen Bank, Yantai Bank, Yellow River Rural Commercial Bank, Yinzhou Bank, Zhejiang Chouzhou Commercial Bank, Zhejiang Tailong Commercial Bank.

You can also send money directly to your receiver's debit card at the following banks in China:

Industrial and Commercial Bank China (ICBC), Bank of China, Bank of Communications, Bank of Shanghai, China Construction Bank, China Everbright Bank, China Merchants Bank, Guangdong Rural Bank, Harbin Bank, Henan Rural Bank, Hua Xia Bank, Hunan Rural Bank, Linshang Bank, Qinghai Rural Bank.

Availability*

Transfers sent to bank accounts are available same day for transfers processed and credited before 2:00am (Mon‑Fri) CST. For debit card deposits, real‑time transfers are available for transfers processed between 3:00pm (Mon‑Fri) CST. Any transfers sent to bank accounts or debit card transfers made after the above times will be processed the following business day.

 

*If you pay with your bank account, we will complete your transfer immediately after we confirm delivery of funds from your bank. This could take up to 4 business days. Transactions submitted after 5pm Central time will begin to process the next banking business day.

Restrictions

For bank and debit account transfers, the receiver’s name must match exactly with the name on their identification, whether it be in Pinyin or Chinese characters.

IndiaIndia

IndiaIndia

Fee

Pay $0 fees on bank account transfers over $1,000 and $3.95 on bank account transfers under $1,000. Debit card fees start at $3.95 and increase based on the amount you are sending.  Pay $5.99 when you fund your transfer with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to India.

Cash pickup locations

Muthoot Finance / Muthoot Group, and Manappuram Finance.

Bank deposits

 

  • Real Time*
    State Bank of India, Federal Bank Ltd, South Indian Bank, Barclays Bank, Bank of Baroda, Andhra Bank, Axis Bank, Canara Bank, City Union Bank Ltd, Corporation Bank, Bank of Maharashtra, Catholic Syrian Bank, ICICI Bank Ltd, Indian Overseas Bank, Indian Bank, Punjab National Bank, Syndicate Bank, Yes Bank Ltd, Union Bank of India, UCO Bank, Vijaya Bank, Karur Vysya Bank, Central Bank of India, Dena Bank, HDFC Bank Ltd, Karnataka Bank Ltd, Tamilnad Mercantile Bank Limited.

  • Two Business Days*
    Abhyudaya Cooperative Bank, Abu Dhabi Commercial Bank, Ahmedabad Mercantile Cooperative Bank, Airtel Payments Bank Limited, Akola Janata Commercial Cooperative Bank, Allahabad Bank, Almora Urban CoOperative Bank ltd, Andhra Pragathi Grameena Bank, Apna Sahakari Bank Ltd, AU Small Finance Bank Limited, Australia And New Zealand Banking Group Ltd, Bandhan Bank Limited, Bank Internasional Indonesia, Bank of America, Bank of Bahrein and Kuwait, Bank of Ceylon, Bank of India, Bank of Tokyo Mitsubishi Ltd, Bassein Catholic CoOp Bank Ltd, Bharat Cooperative Bank Mumbai Ltd, Bharatiya Mahila Bank Ltd, BNP Paribas Bank, Capital Local Area Bank Ltd, Capital Small Finance Bank Ltd, Chinatrust Commercial Bank, CITI Bank, Citizen Credit Cooperative Bank, Commonwealth Bank of Australia, Credit Agricole Corporate and Investment Bank, Credit Suisse AG, DBS Bank Ltd, DCB Bank Ltd, Deogiri Nagari Sahakari, Bank Ltd.Aurangabad, Deposit Insurance and Credit Guarantee Corporation, Deustche Bank, Development Bank of Singapore DBS, Dhanalakshmi Bank, DICGC, Doha Bank QSC, Dombivli Nagari Sahakari Bank Ltd, Equitas, Small Finance Bank Limited, Esaf Small Finance Bank Limited, Export Import Bank of India, Fincare Small Finance Bank Ltd, FINO Payments Bank, Firstrand Bank Ltd, G P Parsik Bank, Gurgaon Gramin Bank Ltd, Himachal Pradesh State Co‑Operative Bank Ltd, HSBC, HSBC Bank Oman Saog, IDBI Ltd, IDFC Bank Ltd, Idukki District Co, Operative Bank Ltd, Indusind Bank Ltd, Industrial and Commercial Bank of China Ltd, Industrial Bank of Korea, Jalgaon Janata Sahkari Bank Ltd, Jammu and Kashmir Bank, Janakalyan Sahakari Bank Ltd, Janaseva Sahakari Bank (Borivli) Ltd, Janaseva Sahakari Bank Ltd, Janata Sahakari Bank Ltd (Pune), Jankalyan Sahakari Bank Ltd, JP Morgan Chase Bank NA, Kallappanna Awade Ichalkaranji Janata, Sahakari Bank Ltd, Kalupur Commercial Cooperative Bank, Kalyan Janata Sahakari Bank Ltd, Kapol Cooperative Bank, Karnataka Vikas Grameena Bank, KEB Hana Bank, Kerala Gramin Bank, Kotak Mahindra Bank, Kozhikode District Cooperative Bank Ltd, Laxmi Vilas Bank, Mahanagar Cooperative Bank Ltd, Maharashtra Gramin Bank, Maharashtra State Cooperative Bank, MashreqBank PSC, Mizuho Bank Ltd, Nagar Urban Co‑Operative Bank, Nagpur Nagrik Sahakari Bank Ltd, National Australia Bank, National Bank of Abu Dhabi PJSC, New India Cooperative Ban Ltd, NKGSB Cooperative Bank Ltd, North Malabar Gramin Bank, Nutan Nagarik Sahakari Bank Ltd, Oman International Bank, Oriental Bank of Commerce, Paytm Payments Bank Ltd, Pragathi Krishna Gramin Bank, Prathama Bank, Prime Co‑Operative Bank Ltd, PT Bank Maybank Indonesia TBK, Punjab and Maharashtra Cooperative Bank Ltd, Punjab and Sind Bank, Rabobank International, Rajgurunagar Sahakari Bank Ltd, Rajkot Nagarik Sahakari Bank Ltd, RBL Bank Limited, Reserve Bank of India, Sahebrao Deshmukh Co‑Op. Bank Ltd, Samarth Sahakari Bank Ltd, Saraswat Cooperative Bank Ltd, SBER Bank, SBM Bank Mauritius Ltd, Shikshak Sahakari Bank Ltd, Shinhan Bank, Shivalik Mercantile Co Operative Bank Ltd, Shri Chhatrapati Rajashri Shahu Urban Co‑Op Bank Ltd, Societe Generale, Solapur Janata Sahkari Bank Ltd, Standard Chartered Bank, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of Mauritius Ltd, State Bank of Mysore, State Bank of Patiala, State Bank of Travancore, Sumitomo Mitsui Banking Corporation, Surat National Cooperative Bank Limited, Suryoday Small Finance Bank Limited, Sutex Cooperative Bank Ltd, Telangana State Coop Apex Bank, Textile Traders Co‑Operative Bank Ltd, The Akola District Central Co‑Operative Bank, The Andhra Pradesh State Coop Bank Ltd, The A.P. Mahesh Co‑Op Urban Bank Ltd, The Bank of Nova Scotia, The Baramati Sahakari Bank Ltd, The Cosmos Cooperative Bank Ltd, The Delhi State Cooperative Bank Ltd, The Gadchiroli District Central Cooperative Bank Ltd, The Greater Bombay Co‑operative Bank Ltd, The Gujarat State Co‑Operative Bank Ltd, The HASTI Co‑Operative Bank Ltd, The Jalgaon Peoples Co‑Op Bank, The Kangra Central Cooperative Bank Ltd, The Kangra Cooperative Bank Ltd, The Karad Urban Co‑op Bank Ltd, TheKaranataka State Co‑Operative Apex Bank Limited, The Kurmanchal Nagar Sahkari Bank Ltd, The Mehsana Urban Cooperative Bank Ltd, The Mumbai District Central Co‑Op Bank Ltd, The Municipal Co Operative Bank Ltd, Mumbai, The Nainital Bank Ltd, The Nasik Merchants Co‑Op Bank Ltd, The Navnirman Co‑Operative Bank Limited, The Pandharpur Urban Co Op. Bank Ltd. Pandharpur, The Rajasthan State Cooperative Bank Ltd, The Royal Bank of Scotland N.V., The Seva Vikas Co‑Operative Bank Ltd, The Shamrao Vithal Cooperative Bank Ltd, The Sindhudurg District Central Coop Bank Ltd, The Surat District Co Operative Bank Ltd, The Surat Peoples Co‑Op Bank Ltd, The Tamilnadu State Apex Cooperative Bank, The Thane Bharat Sahakari Bank Ltd, The Thane District Central Co‑Op Bank Ltd, The Thane Janata Sahakari Bank Ltd, TJSB Sahakari Bank Ltd, Tumkur Grain Merchants Cooperative Bank Ltd, Ujjivan Small Finance Bank Limited, United Bank of India, United Overseas Bank, Utkarsh Small Finance Bank, Vasai Vikas Sahakari Bank Ltd, Westpac Banking Corporation, Woori Bank, Zila Sahkari Bank Ltd Ghaziabad.

 

Availability

The money can be picked up in cash within minutes unless further processing is required. Bank account transfers are available within 2 business days after the transfer is sent. Real‑time bank transfers should be available within 30 minutes. Business days are Monday‑Friday.

*If you pay for your transfer with your bank account, we will complete your transfer immediately after we confirm delivery of funds from your bank. This could take up to 4 business days. Transactions submitted after 5pm Central time will begin to process the next banking business day. 


Restrictions

If the cash pick up transfer amount is more than 50,000INR, a check will be issued instead. Reserve Bank of India limits the maximum number of cash pickup transactions to any single receiver as thirty (30) pickups per calendar year.


PhilippinesPhilippines

PhilippinesPhilippines

Fee

Pay $0 fees on bank account transfers over $500 and $3.95 on bank account transfers under $500. Pay $3.95 when you pay for your transfer with your debit card. And pay $5.99 when you fund your transfer with cash at a 7‑Eleven store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to the Philippines.

Cash pickup locations

Choose from over 6,000 locations at the following brands: M.L. Huillier (Kwarta Padala) *, Cebuana LHuillier *, BDO Bank branches and BDO Counter, SM Forex Counter, SM Business Center, and Palawan Pawnshop Pera Padala *. The brands with a * mean the receiver can pick up their transfer with the same transaction number at either location.

Bank deposits

Allied Savings Bank, Asiatrust Bank, Asia United Bank, Banco San Juan, Banco de Ore (BDO), Bank of Commerce, BPI Family, CARD Bank, China Bank, China Bank Savings, Chinatrust Bank, Citibank Savings Bank, City Savings Bank, Citystate Savings Bank, DBP Bank, East West Bank, Enterprise Bank, Equicom Savings Bank, Equitable PCI Bank, Equitable Savings Bank, First Alliedbank, GE Money Bank (Keppel Bank), GSIS Family Bank, Green Bank, HSBC, HSBC Savings Bank, International Exchange Bank, ISLA Bank, Land Bank, LBC Bank, Malayan Bank, Malayan Savings Bank, Maybank Philippines, Metrobank, Nationlink, One Network Bank, Pacific Ace Saving Bank, PBCom, Phil‑AM Savings Bank (AIG), Philippine Business Bank, Philippine National Bank (PNB), Philippine Savings Bank, Philippine Veterans Bank, Philtrust Bank, Plan Bank, Postal Bank, Premiere Development Bank, Producers Bank, PSBank, PVBCC, Queen City Development Bank, Quezon Capital Rural Bank (QCRB), RCBC, RCBC Savings Bank, Real Bank, Robinsons Savings Bank, Security Bank, Security Savings Bank, Standard Chartered Bank, Sterling Bank, Sterling Bank of Asia, Sugbuanon Bank, Tong Yang Bank, Tong Yang Savings Bank, UCPB Savings Bank, Union Bank, United Coconut Planters Bank, Wealth Bank, World Partners Bank, BPI.

Availability*

The money can be picked up in cash within minutes unless further processing is required. Some cash transfers sent to BDO may take up to an hour to process. Bank account transfers are credited real‑time 24 hours a day 7 days a week. Bank deposits to Bank Philippine Island (BPI) could take up to 120 minutes.

 

*If you pay with your bank account, we will complete your transfer immediately after we confirm delivery of funds from your bank. This could take up to 4 business days. Transactions submitted after 5pm Central time will begin to process the next banking business day. 

Restrictions

For cash pickup transfers, there is a maximum of 50,000PHP per transfer at Cebuana L Huillier, M.L. Huillier (Kwarta Padala), BDO Bank, Palawan Pawnshop, SM Business Center, RD Pawnshop, Rural Banks, and Bank of the Philippine Islands (BPI).

ColombiaColombia

ColombiaColombia

Fee

$4.95 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Colombia.

Cash pickup locations

Bancolombia, Financiera, BBVA.

Bank Deposits

Bancolombia, BBVA Colombia.

Availability

The money can be picked up in cash within minutes unless further processing is required.

Restrictions

  • Bancolombia has a limit of $1,500USD per transfer. BBVA Colombia has a limit of $2,999USD per transfer.
  • There is a limit of $3,000 during a rolling 7 day period.

Dominican RepublicDominican Republic

Dominican RepublicDominican Republic

Fee

$4.95 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to the Dominican Republic.

Cash pickup locations

Banco BHD León, Progreso, Banreservas, Banco Promerica, Bancounión, Banco Providencial.

Bank Deposits

BanReservas

Availability

The money can be picked up in cash within minutes unless further processing is required.

Restrictions

  • BanReservas has a limit of $1,500USD per transfer.
  • There is a limit of $3,000 during a rolling 7 day period.

El SalvadorEl Salvador

El SalvadorEl Salvador

Fee

Pay $6.95 on bank account transfers. Debit card fees start at $6.95 and increase based on the amount you are sending. Pay $5.99 when you fund your transfer with cash at a 7‑Eleven store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to El Salvador.

Cash pickup locations

Banco Agricola, Davivienda.

Bank Deposits

Banco Argicola, Banco Bac Credomatic Salvador, Davienda (Salvadoreno), Federcredito

Availability*

The money can be picked up in cash within minutes unless further processing is required. 

 

*If you pay with your bank account, we will complete your transfer immediately after we confirm delivery of funds from your bank. This could take up to 4 business days. Transactions submitted after 5pm Central time will begin to process the next banking business day.

Restrictions

 

  • Banco Agricola, Banco Bac Credomatic Salvador, Davienda (Salvadoreno), and Federcredito all have a limit of $1,500USD per transfer.
  • There is a limit of $3,000 during a rolling 7 day period.

 

GuatemalaGuatemala

GuatemalaGuatemala

Fee

$4.95 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Guatemala.

Cash pickup locations

Banrural, Fenacoac / Micoope, Banco Industrial, Elektra.

Bank Deposits

Banco Industrial, Banco deSarrollo Rural

Availability

The money can be picked up in cash within minutes unless further processing is required.

Restrictions

  • Banco Industrial and Banco deSarrollo Rural have a limit of $1,500USD per transfer.
  • There is a limit of $3,000 during a rolling 7 day period.

HondurasHonduras

HondurasHonduras

Fee

Pay $6.95 on bank account transfers. Debit card fees start at $6.95 and increase based on the amount you are sending. Pay $5.99 when you fund your transfer with cash at a 7‑Eleven store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Honduras.

Cash pickup locations

Banco Atlantida, Davivienda, Elektra, Ficohsa.

Bank Deposits

Banco Atlantida, Banco Ficohsa, Davivienda (HSBC)

Availability*

The money can be picked up in cash within minutes.

 

*If you pay with your bank account, we will complete your transfer immediately after we confirm delivery of funds from your bank. This could take up to 4 business days. Transactions submitted after 5pm Central time will begin to process the next banking business day.

Restrictions

 

  • Banco Atlantida, Banco Ficohsa, and Davivienda (HSBC) have a limit of $1,500USD per transfer.
  • There is a limit of $3,000 during a rolling 7 day period.

 

IndonesiaIndonesia

IndonesiaIndonesia

Fee

$4.99 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Indonesia.

Cash pickup locations

POS Indonesia, Finnet Indonesia, Pegadaian Indonesia, Alfamart.

Availability

The money can be picked up in cash within minutes unless further processing is required.

Restrictions

For cash pickup, the restrictions per brand are as follows: POS Indonesia is 25,000,000IDR per transfer, Pegadaian Indonesia is 20,000,000IDR per transfer, and Alfamart is 5,000,000IDR per transfer.

MalaysiaMalaysia

MalaysiaMalaysia

Fee

$5.99 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Malaysia.

Bank deposits

Affin Bank Berhad, Affin Islamic Bank Berhad, Agro Bank, Alliance Bank Berhad, Alliance Islamic Bank Berhad, Al‑Rajhi Banking and Investment Corporation (M) Bhd, AmIslamic Bank Berhad, Arab‑Malaysian Bank Berhad, Bank Islam Malaysia Berhad, Bank Kerjasama Rakyat Berhad, Bank Muamalat Malaysia Berhad, Bank of America Malaysia Berhad, Bank of Tokyo‑Mitsubishi UFJ (Malaysia) Berhad, Bank Simpanan Nasional Berhad, BNP Paribas (M) Bhd, BNP Paribas (M) Bhd (Islamic), CIMB Bank Berhad, CIMB Islamic Bank, Citibank, Commerce Tejari Bank Berhad, Deutsche Bank (M) Bhd, Hong Leong Bank Bhd, Hong Leong Islamic Bank Bhd, HSBC Amanah Malaysia Berhad, HSBC Bank Berhad, India International Bank (M) Berhad, Indust & Comm Bank of China (M) Berhad, JP Morgan Chase Bank Berhad, Kuwait Finance House Malaysia Berhad, Malayan Banking Berhad, MayBank Islamic Berhad, Mizuho Bank (M) Berhad, OCBC AL‑AMIN Bank Berhad, OCBC Bank Berhad, Public Bank Bhd, Public Finance Bhd, Public Islamic Bank Bhd, RHB Bank Berhad, RHB Islamic Bank Berhad, Standard Chartered Bank Bhd, Standard Chartered SAADIQ Bhd, Sumitomo Mitsui Banking Corporation (M) Bhd, The Royal Bank of Scotland Bhd, United Overseas Bank (M) Bhd.

Availability

Bank deposits that are processed before 11:00pm CST will be available same business day. Transfers after this time will be available the following business day.

SingaporeSingapore

SingaporeSingapore

Fee

$5.99 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Singapore.

Bank deposits

DBS Bank, OCBC Bank, UOB Bank, POSB Bank, Bank of Singapore, HSBC Bank, Standard Chartered Bank, Malayan Banking (Maybank), State Bank of India, ICICI Bank, Bank of China, Industrial and Commercial Bank (ICBC), Citibank, ANZ Bank.

Availability

Bank deposits that are processed by 1:00am (Mon‑Fri) CST will be available the next business day. Transfers processed after this time will be available within two business days. Transfers sent on Saturday and Sunday will be processed on Monday.

ThailandThailand

ThailandThailand

Fee

$5.99 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Thailand.

Bank deposits

Agriculture & Agricultl Coop, Bangkok Bank, Bank Of Ayudhya, Cimb Thai Bank Public Company Ltd, Government Housing Bank, Government Saving Bank, Kasikorn Bank, Krung Thai Bank, Siam Commercial Bank, Thai Military Bank, Thanachart Bank, United Oversea Bank (thai) Ltd.

Availability

Bank deposits that are processed by 5:00am (Mon‑Fri) CST will be available the next business day. Transfers processed after this time will be processed up to 1 business day after. Transfers sent on Saturday and Sunday will be processed on Monday.

Restrictions

A maximum of 50,000THB per transfer, and a maximum of 300,000THB per day.

VietnamVietnam

VietnamVietnam

Fee

$4.95 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Vietnam.

Cash pickup locations

Sacombank

Bank deposits

Agribank, Vietin Bank, DongA Bank, Saigonbank, BIDV, SeA Bank, GP Bank, PG Bank, PVcom Bank, Kienlongbank, Vietcapital Bank, Vietbank, Ocean Bank, Sacombank, AB Bank, VCB, ACB, Exim Bank, TP Bank, Saigon Hanoi Bank SHB, HD Bank, MB Bank, VP Bank, VIB, Techcom Bank, OCB, NCB, Hong Leong Bank VN, Lien ViePost Bank, BacA Bank, BVB, Sinhan VN, VID Public, Saigon Bank SCB.

Availability

The money can be picked up in cash within minutes unless further processing is required. Bank deposits will be an available instantly within 5‑10 minutes, 24 hours a day, 7 days a week.

BangladeshBangladesh

BangladeshBangladesh

Fee

$4.95 if you pay with a debit card and $5.99 if you pay with cash at a 7‑Eleven® store (payment with cash is only available in Illinois). Please click here to see our current exchange rate to Bangladesh.

Cash pickup locations

NRB Global Bank Limited, Argani Bank Limited, Bangladesh Krishi Bank, Islami Bank Bangladesh Limited, Pubali Bank Limited, Rupali Bank Limited, Sonali Bank Limited, Janata Bank Bangladesh Limited.

Availability

The money can be picked up in cash within minutes unless further processing is required.