If you have any questions or concerns regarding our service, please direct your inquiries to customer service at +1­-866-­858­-9928. We’re here to help! If you still have an unresolved complaint after speaking with our customer service specialists regarding Pangea’s service, please direct your inquiry to the applicable regulatory entity. Their information is listed below.

1-334-242-­2984 (Telephone)
1-334-242-­0240 (Fax)
http://asc.alabama.gov/complaints.aspx

For Alaska Residents Only: If your issue is unresolved by Pangea Money Transfer, 1-866-858-9928, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.

Email: consumeraffairs@azdfi.gov
1-602-771-2800 (Telephone)
1-602-381-1225 (Fax)
https://www.azag.gov/complaints/consumer

1-501-324-9260 (Telephone)
1-800-981-4429 (Toll Free)
http://www.azdfi.gov/Consumers/Complaints/FAQComplaint.html

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Customer Notice:

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or dispute with YOUR TRANSACTION – THE MONEY YOU SENT:

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Department of Regulatory Agencies
Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

Website: banking.colorado.gov/industry/money-transmitters

Email: DORA_BankingWebsite@state.co.us

800-831-7225
https://portal.ct.gov/

1-302-739-4235 (Telephone)
1-302-577-6722 (Telephone)
1-302-739-2356 (Fax)
https://banking.delaware.gov/consumer-complaints/

1-800-848-3792 (Telephone)
http://www.flofr.com/

1-770-986-1633 (Telephone)
https://dbf.georgia.gov/

1-808-586-2820 (Telephone)
http://www.cca.hawaii.gov/dfi

1-208-332-­8004 (Telephone)
1-208-332-­8099 (Fax)
http://www.finance.idaho.gov/Complaint.aspx

1-­888-­298-­8089 (Toll Free)
1-­866-­325-­4949 (TTY)
http://www.idfpr.com/

1-800-382-4880 (Toll Free)
https://www.in.gov/dfi/

1-515-281-4862 (Telephone)
https://www.idob.state.ia.us/

1-785-296-2266 (Telephone)
https://www.osbckansas.org/consumers/file-a-complaint/

(502) 573-3390 or (800) 223-2579
https://www.ag.ky.gov/about/Office-Divisions/OCP/Pages/default.aspx

1-888-525-9414 (Telephone)
http://www.ofi.state.la.us/

1-207-624-8527 (Telephone)
1-800-332-8529 (Toll Free)
1-888-577-6690 (TTY)
http://www.maine.gov/pfr/consumercredit/complaint.htm

1-410-230-6077 (Telephone)
https://www.dllr.state.md.us/finance/

License #: 1225147

NMLS Consumer Access website

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Pangea USA, LLC – Licensee

Number: 1225147 at 1100 North Eutaw Street, Suite 611 Baltimore, Maryland 21201 or by phone 1-888-784-0136.

1-517-284-8800 (Telephone)
1-877-999-6442 (Toll Free)
1-517-284-8837 (Fax)
https://www.michigan.gov/ag/consumer-protection

(651)539-1500 (Telephone)
https://mn.gov/commerce/industries/financial-institutions/
e-mail: financial.commerce@state.mn.us

1-601-359-­1031 (Telephone)
1-800-844-­2499 (Toll Free)
1-601-359-­3557 (Fax)
https://dbcf.ms.gov/consumer-finance/

1-573-751-3242 (Telephone)
http://finance.mo.gov/consumers/

1-406-841-2920 (Telephone)
https://banking.mt.gov/

1-402-471-2171 (Telephone)
https://ndbf.nebraska.gov/

(702)486-4120 (Telephone)
http://fid.nv.gov/

1-603-271-1090 (Fax)
1-603-271-3561 (Telephone)
legal@banking.nh.gov
https://www.nh.gov/banking/consumer-assistance/complaint.htm

1-800-446-7467 (Telephone)
1-609-454-8468 (Facsimile)
https://www-dobi.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27BNK%27

http://www.rld.state.nm.us/uploads/files/Complaint%20Form%20Electronic.pdf

877-226-5697 (Telephone)
https://www.dfs.ny.gov/complaint

1-919-733-3016 (Telephone)
https://www.nccob.gov/public

701-328-9933(Telephone)
https://www.nd.gov/dfi/

614-466-3636(Telephone)
https://com.ohio.gov/

1-405-521-2782(Telephone)
https://www.oag.ok.gov/consumer-protection-unit

1-866-814-­9710 (Telephone)
1-503-378-­4140 (Telephone)
https://www4.cbs.state.or.us/exs/dfcs/complaint/index.cfm?fuseaction=home.english

1-800-600-0007(Telephone)
https://www.dobs.pa.gov/Businesses/Non-Bank%20Licensees/Money%20Transmitters/Pages/default.aspx

1-401-462-9503 (Telephone)
https://dbr.ri.gov/

1-803-734-2020 (Telephone)
http://consumerfinance.sc.gov/

1-605-773-4400 (Telephone)
http://consumer.sd.gov/complaintform.aspx

1-615-741-2236 (Telephone)
1-800-778-4215 (Toll Free)
https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html

Pangea USA, LLC is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Pangea USA, LLC should first contact the company’s Customer Service at +1-866-858-9928. If you still have an unresolved complaint regarding the company’s money transmission activities, please direct your complaint to the Texas Department of Banking.

1-877-276-5554 (Toll Free)
http://www.dob.texas.gov/file-complaint

https://dfi.utah.gov/resources/helpful-links/file-a-complaint

1-802-828-3301 (Telephone)
http://www.dfr.vermont.gov/

(804)371-9657 (Telephone)
1-800-552-7945 (Virginia Only)
https://scc.virginia.gov/pages/Bureau-of-Financial-Institutions

1-360-902-8703 Options 2, 3, 1 (Telephone)
http://www.dfi.wa.gov/

1-(202) 727-8000 (Telephone)
http://www.disb.dc.gov/

1-304-558-2294 (Telephone)
https://dfi.wv.gov/Pages/default.aspx

1-608-261-9555 (Telephone)
https://www.wdfi.org/contact_us/ComplaintDefault.htm

1-307-777-7797 (Telephone)
Or, you can send your complaint via e-mail to: wyomingbankingdivision@wyo.gov
https://wyomingbankingdivision.wyo.gov/