Cancellation and Error Rights

Last Modified: October 21, 2020

Error Resolution

You have the right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1 (866) 858-9928. You can also contact us for a written explanation of your rights.

Cancellation

Cash Pickup: You can cancel for a full refund unless the funds have been picked up. Refunds for transfers canceled within 30 minutes will be processed in 3 business days. Refunds for transfers canceled after 30 minutes will be processed within 10 days.

Bank / Debit Card Deposit: You can cancel for a full refund unless the funds have been deposited. Refunds for transfers canceled within 30 minutes will be processed in 3 business days. Refunds for transfers canceled after 30 minutes will be processed within 10 days.

Bill Pay: You can cancel for a full refund unless the funds have been paid to the biller. Refunds for transfers canceled within 30 minutes will be processed in 3 business days. Refunds for transfers canceled after 30 minutes will be processed within 10 days.

California Right to Refund

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Pangea USA, LLC does not forward the money received from you within 10 days of the date of its receipt, or does not give you instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the money shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to Pangea USA, LLC P.O. Box 3740, Chicago, IL 60602. If you do not receive your refund, you may be entitled to (i) your money back, (ii) an additional $1,000 in penalties (paid by Pangea), and (iii) attorneys fees pursuant to section 2102 of the California Financial Code.

Fraudulent Transactions

Per Washington law, fraudulent transactions may result in the loss of consumer funds with no recourse.

© Pangea Universal Holdings, Inc. 2021
© Pangea USA, LLC 2021
© Pangea Latin America, S.A. de C.V. 2021