Can’t find what you’re looking for?

mobile-phone Phone
+1 866-395-2938

Customer Service Hours: 8 am to 10 pm CST

  • Getting Started
  • Rates & Fees
  • Sending Money
  • Transfer Limits
  • Receiving Money
  • Pangea Dashboard
  • WhatsApp
  • Problems & Complaints
  • Cancellations & Refunds
  • Remmesa App FAQs
  • Trust & Safety
  • Information By Country
  • Mexico-flagMexico
  • Philippines-flagPhilippines
  • Burkina Faso-flagBurkina Faso
  • Bangladesh-flagBangladesh
  • Colombia-flagColombia
  • Cote d’Ivoire-flagCote d’Ivoire
  • Dominican Republic-flagDominican Republic
  • France-flagFrance
  • Germany-flagGermany
  • Ghana-flagGhana
  • El Salvador-flagEl Salvador
  • Guatemala-flagGuatemala
  • Honduras-flagHonduras
  • India-flagIndia
  • Italy-flagItaly
  • Kenya-flagKenya
  • Indonesia-flagIndonesia
  • Malaysia-flagMalaysia
  • Nepal-flagNepal
  • Senegal-flagSenegal
  • Singapore-flagSingapore
  • Thailand-flagThailand
  • Uganda-flagUganda
  • Vietnam-flagVietnam
Getting Started

Countries

What services does Pangea offer?

Pangea Money Transfer is a remittance app that lets you easily send money online from all states within the United States,except Massachusetts, to 24 countries around the world.

With Pangea, you can:

  • Send up to $30,000 USD per month from the US using your debit card, credit card or bank account.

  • Send money to your receiver’s bank account, mobile wallet, or a cash pick up location. In Mexico, you may also send money directly to pay a bill.

For specific offerings by country, please visit “Information by Country” in the left hand menu if you are on a desktop computer. If you are on a mobile device, please scroll down until you see the country you are interested in.

Where can I send money to?

Pangea allows you to send money from the U.S. (all states except Massachusetts) to 24 countries across Latin America, Asia, Africa, and Europe:

  • Latin America: Mexico, Colombia, Guatemala, El Salvador, Honduras, and the Dominican Republic.

  • Asia: Philippines, India, Bangladesh, Indonesia, Malaysia, Nepal, Singapore, Thailand, and Vietnam.

  • Africa: Burkina Faso, Côte d'Ivoire, Ghana, Kenya, Senegal, and Uganda.

  • Europe: France, Germany, and Italy.

Log in to the app or website to view the most accurate exchange rates and fees.Real-time exchange rates and fees are displayed on your account homepage to help you plan your transfer.

Where can I send money from?

Pangea lets you send money from any state in the United States except Massachusetts.

How do I pay for my transfer?

Pangea offers multiple secure payment options for sending money internationally:

  • Debit or Credit Cards: Most U.S. issued Visa and Mastercard debit and credit cards are accepted for fast and convenient payments.

  • Bank Account Transfers: Only available in Mexico and the Philippines.

Payment methods vary in processing time, exchange rates, and fees. For more details on payment options, fees, and exchange rates, visit our Sending Money FAQs below and check our Terms and Conditions.

What are the sending limits and ID requirements?

There are three types of limits on how much you can send.

  • You can send up to $1,000 with no additional information.

  • To send up to $3,000, you will be asked to provide an ID.

  • To send up to $6,000, you’ll need to provide a SSN, ITIN, or ID.

Additional details on these sending limitations can be found in the section on Transfer Limits below.

How long will it take for my money to arrive?

Transfer times vary by payment method:

  • Debit or Credit Card: Most transfers arrive within minutes.

  • Bank Account: Transfers typically take 3-4 business days to process.

Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

For more details on specific countries and transfer times, please visit our FAQs by Country.

How do I create a Pangea account?

Signing up for Pangea is easy and free! You can sign up online or download our app to get started. Just follow these simple steps:

    • Enter your U.S. mobile number and we’ll send you a 6-digit confirmation code via SMS.
    • If you do not receive a verification code via SMS:
    • First, ensure that you have entered your mobile number correctly.
    • If no message is received within 1-2 minutes, use the “Resend” option to confirm your mobile number and request a new verification code.
    • If you are still having issues after attempting these methods, please contact our customer service at +1-866-395-2938.
    • Verify your U.S. mobile number by entering the code sent to your phone (and you can select “Trust this device” to skip this step for the next 30 days).
    • Create a secure password, by following the prompts. To make sure your password is secure, it must be between 8 and 128 characters with:
    • 1 upper case letter
    • 1 lower case letter
    • 1 number
    • 1 special character
    • Please enter your email address for password recovery and official receipts. While transfer updates can be sent via SMS, receipts are sent by email only.

Now you can start sending money securely!

Why do I need a mobile phone number and email address to create an account?

We require a mobile phone number for account authentication and login. Adding an email address is optional, but it’s helpful for password recovery and receiving important account notifications.

How are my money and personal information protected?

At Pangea, security is our top priority. We value the trust you place in us to deliver your funds safely to your loved ones, which is why we protect your money and personal data at all times. Here is how:

  • Licensed & Regulated: Pangea is a registered Money Transfer Service with the U.S. Department of Treasury, complying with strict state and federal regulations.

  • Advanced Security: We use industry-standard encryption (SSL) to protect your data, and our Payment Card Industry (PCI) compliance ensures the highest security standards for transactions. Multi-factor authentication (MFA) adds an extra layer of protection and we continuously monitor transactions to detect and prevent fraud.

  • Real-Time Transfer Updates: We keep you informed every step of the way with real-time notifications about your transfer’s status, so you always know where your money is.

  • Reliable Customer Support: Our bilingual team is ready to assist whenever you need help.

For more details, review our Trust & Safety FAQs and Privacy Policy.

What is the referral program and how do I share my code and receive my bonus?

The referral program lets you invite friends to use Pangea by sharing a referral code that is unique to you. You and your friend each earn a $25 USD bonus when they make their first transfer using that code — terms apply.

Here’s how to share your code:

  • Find Your Code:

  • In the mobile app, log into your Pangea account, tap the Menu/Settings icon at the top left and select “Share to Earn $25 USD.”

  • On the website, log into your Pangea account, click the Settings icon at the top right and click on “Share to Earn $25 USD.”

  • Share Your Code: Send your unique referral code to friends via SMS, WhatsApp, Facebook, or email by selecting the icon at the bottom of the screen.

You are able to share your code with different individuals and receive the $25 USD bonus multiple times to be applied as described in more detail below.

How Can My Friend Apply Their Referral Code?

Your referral code can be applied in two ways, depending on how it is sent::

  • If you shared your referral link: The code will be automatically applied to your friend’s first transfer once they’ve created their account.

  • If you share your referral promo code without using a link:

  • After creating a Pangea account, your friend can apply the bonus to their first transfer by navigating to account settings and selecting “Add Promo Code.

  • They can also apply the referral code by clicking “Add Promo” on the transfer confirmation screen and entering the referral code.

When Do I Receive My Bonus?

Once your friend completes their first transfer using your code, your bonus will be automatically added to your account and applied to the amount you send on your next transfer. This is an automatic process and no additional action is necessary. If you are having issues with the automatic bonus application, please contact us at +1-866-395-2938.

Note: The bonus is only applicable on the first transfer and not subsequent transfers. Make sure your friend uses your referral code on their first transfer; otherwise, you will not receive the bonus.

Rates & Fees

Countries

What exchange rate will I receive?

Exchange rates fluctuate constantly due to factors like currency demand, interest rates, inflation, and global economic conditions. Exchange rates also vary by payment method and send amount. By tracking real-time market trends, Pangea is committed to offering competitive exchange rates and low fees. Please make sure you’re logged in to your Pangea account to see your applicable fees.

What fees does Pangea charge?

Pangea’s transfer fees vary by destination country, send amount, payment method, and delivery method.

To check the exact fees for your specific transfer:

    • Log in to your account.
    • Select the Country you want to send to.
    • Enter the amount you wish to send in the Exchange Rate Calculator. The specific fee and exchange rate will appear instantly on the screen.
    • You can also verify the total cost on the Review screen before finalizing the transaction.
    • Browse our FAQs by Country for country-specific fee details.

If you send money using a credit card, a 3% surcharge will apply in addition to the transfer fees described above. Please note that additional fees charged by a third party (i.e. card company, bank etc) could apply. For more details, visit the Sending Money FAQs below.

What discounts and rewards are available?

We regularly offer promotions over SMS or email to customers who have an account on our app and allow us to contact them for promotional purposes.

Will my receiver have to pay any fees?

No, Pangea never charges receivers any fees.

Are there any hidden fees, especially when changing sending or receiving methods?

There are no hidden fees! Pangea only charges a single transfer fee on each of your transactions. The only other fee that will be charged by Pangea is a 3% surcharge fee when using a credit card to send a transfer-which will be charged in addition to the transfer fee.

Before you pay for your transfer, we will always display the transfer fee and any applicable credit card surcharge and ask you to confirm the fees and the applicable exchange rate. You will always know how much you are paying and how much your receiver will be getting.

Third party entities: Depending on your bank or credit card company (and your method of transfer), you may be charged other fees by your bank or credit card company. To know if your bank or credit card company will impose added charges, please contact them, and review your card agreement. Because these fees are not being charged by us, we cannot anticipate or calculate any fees your bank or credit card company may impose.

See the “Sending Money” section of the FAQs for further details on bank and credit card surcharge fees.

What are the introductory exchange rates and when are they available?

Pangea offers promotional introductory exchange rates for certain countries such as Mexico, Philippines, Colombia, Dominican Republic, Guatemala, and Thailand. The promotional exchange rate will be automatically applied to the first $500 USD transferred, whether in a single transaction or across multiple transactions totaling $500 USD. Any amount beyond this will use the standard (non-promotional) rate. Rates subject to change.

How do I know how much of the $500 USD I have used for the introductory exchange rate?

If you’re logged into the app or website, at the top of the homepage, you will see a banner that says “New Customer Rate” stating how much money you can still send with the promotional exchange rate. Additionally, when you complete a transfer, you will also see the remaining eligible amount for the promotional exchange rate at the bottom of the final confirmation page.

Why does the exchange rate on the advertisement not match the rate I see on the app or the website?

The exchange rate displayed on the app or web home page is always the most accurate and up-to-date figure. As disclosed in our advertisements, rates fluctuate due to real-time market volatility, promotional offers, and the specific payment method you choose. Always rely on the rate shown in your account for the final amount.

How much does it cost to send money with Pangea?

Your final cost, which includes exchange rates, the transfer fee, and any applicable credit card surcharge, may vary based on the transfer amount, payment method, and delivery option, but we will always show you the exact price before you confirm.

Why does the exchange rate change when I update the amount I’m sending?

Exchange rates are dynamic and refresh often. Rates can vary based on the amount you’re sending, your payment method, and current market conditions. The final exchange rate will always be displayed on your transfer confirmation page. Please make sure you’re logged in to your Pangea account to see your applicable exchange rate.

Does Pangea offer discounts for new customers?

New customers may be eligible for a no-fee, intro FX promotional offer. To see if you have a new customer offer available, log into your Pangea account and the promo will be shown on the home page. Eligibility restrictions and terms and conditions apply and offers can change over time.

Sending Money

Countries

How can I send money instantly?

Transfers made with a US-issued debit or credit card are typically available for receipt in as little as a few minutes. Please note that credit card fees will apply to these transactions.

Transfers may be delayed if more information or further processing is needed or if there are questions at the receiving location.

What cards can I use to pay for my transfer?

Most Visa and Mastercard debit cards and credit cards issued to you in the US are eligible for payment. The card name and zip code must match the name and zip code on your Pangea account and there must be a 16-digit number on your card, CVV and valid expiration date.

How do I add my debit card, credit card, or bank account?

  • You will be asked for a payment method after making a receiver and delivery method.

  • Confirm your receiver and delivery method. You can choose from Debit Card, Credit Card, Bank Account (limited to Mexico and Philippines transfers)

  • For debit and credit card, simply enter the required details.

  • To add a bank account you can link your bank account by logging into your bank through Plaid or entering your bank account information directly.

  • Confirm details and hit “Tap to Send” to complete your transfer.

What are the additional costs of sending with a credit card?

In addition to the transfer fee charged by Pangea, sending money from your credit card will incur a 3% surcharge to cover the increased cost of processing.

Depending on your bank or credit card company (and your method of transfer), you may be charged other additional fees by your bank or credit card company. To know if your bank or credit card company will impose additional charges, please contact them, and review your card agreement. Because these fees are not being charged by Pangea, we cannot anticipate or calculate any fees your bank or credit card company may impose.

See the Fees and Exchange rates section of the FAQs for further details on transfer fees.

To learn more about what you will be charged for the service, see Terms & Conditions.

What bank accounts can I use to send a transfer?

Pangea accepts personal U.S. bank accounts owned by the sender. We cannot process transfers from corporate or business bank accounts. The name on the bank account must match the name on your sender account.

Please note you can only use a bank account for payment if sending funds to Mexico or the Philippines.

How much can I send to a cash pickup location?

Pangea lets you send up to $6,000 USD per transaction, depending on certain factors such as account level, country you are sending to and method of transfer as some cash pickup locations and bank accounts have their own additional limits on transfers. Please look at the FAQs by country for more detail.

How much money can I send in a month?

You can send up to $30,000 USD in any 30-day period, depending on certain factors such as account level and country you are sending to and method of transfer as some cash pickup locations and bank accounts have their own additional limits on transfers. Please look at the FAQs by country for more detail.

How do I send money to a bank account, debit card, mobile wallet or cash pickup?

To send money:

    • Log into your account and select an amount to send. The Exchange Rate Calculator will automatically display and you will see how much your recipient will receive.
    • Confirm your receiver information and select a receiving method available in that country: bank account, debit card, mobile wallet or cash pickup.
    • Bank Deposit: Select your receiver's bank and enter their account number (for Mexican banks or wallets, simply enter their CLABE number).
    • Send to a Debit Card: Enter their 16 digit debit card number (US card numbers are not accepted).
    • Send to debit card is currently only offered in Mexico.
    • Mobile Wallet: Select your receiver’s mobile wallet brand and enter the mobile number associated with their wallet.
    • Available in the Philippines, Ghana, Kenya, Nepal, Senegal, and Uganda.
    • Cash Pickup: Choose your preferred cash pickup location.
    • Confirm details and hit “Tap to Send” to complete your transfer.

For details on sending or receiving limits, please see the Transfer Limits section of the FAQs.
Please refer to our country-specific FAQs to view payout methods available in your region.

How can I pay a bill in Mexico?

To pay a bill in Mexico:

  • Select “Pay Bills” on the homescreen navigation bar and click “Pay A New Bill.”

  • Choose or enter the bill owner’s name.

  • Select the utility/provider.

  • Enter the account number of the bill you’d like to pay.

  • Select the amount you’d like to pay.

  • Select payment method.

  • Confirm details and click “Send Payment.”

Can I Schedule a Transfer?

Pangea no longer offers the ability to schedule a transfer. Transfers scheduled prior to July 2024 will continue as previously scheduled, but new scheduled payments are no longer accepted. Customers with scheduled transfers can still see the scheduled transfers tab and can access and view existing scheduled transfers, but cannot create new ones.

Pangea no longer offers the ability to schedule a transfer. Previously scheduled payments will continue, but new scheduled payments are no longer accepted. Customers with scheduled transfers can still see the scheduled transfers tab and can access and view existing scheduled transfers, but cannot create new ones.

Transfer Limits

Countries

What are Pangea’s daily sending limits?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account, as described below.

The maximum sending amount per period for the three levels are set forth below. Your Pangea account will start at Level 1 and can provide additional information such as ID, in order to move up a level.

Limit Daily 30-day 180-day
Level 1 $1,000 USD $2,000 USD $12,000 USD
Level 2 $3,000 USD $10,000 USD $36,000 USD
Level 3 $6,000 USD $30,000 USD $60,000 USD

Please note that some pickup locations, mobile wallets and bank accounts may have their own additional limits on transfers that apply for specific time periods. Pangea lists known limits on the brand selection screen within the mobile and web app, though certain banks and locations may have limitations that are not listed. For more information on cash pickup location or bank deposit limits, please contact the applicable pickup location or bank.

How can I increase my limits level?

When initiating a transfer above $3,000 USD, you will be prompted by the app to input your SSN/ITIN and/or a valid government ID for identification purposes. This is a secure, one-time submission process. Your SSN/TIN is used only for identity verification and we do not conduct credit checks. Once your SSN/ITIN is received, it is handled securely in accordance with data protection laws and our Privacy Policy, which you can review for further details on how we collect and use your information.

Once verified, you will remain eligible for a higher sending amount for all future transfers.

What additional information will be asked about the Receiver at a pickup location?

In order to pick up cash at any location, receivers are required to show a valid photo identification upon cash pickup.

What types of Mexican Government IDs are accepted?

Pangea and its pickup partners in Mexico accept the following Mexican Government IDs for Senders and Receivers: State ID (with photo and signature), driver’s license, passport, military ID, Matricula Consular, INE, IMSS ID, or professional license.

Why does Pangea need additional identification information about me in order to send money?

Pangea is legally required to verify the sender’s identity to keep everyone’s information safe. We request a government-issued photo ID from the sender for this process.

In some instances, the sender may also need to send us documents to confirm the receiver's ID. Our customer service team will reach out to the sender by phone, SMS or email should that be required.

How do I submit my identification?

The app will prompt you to upload a photo of a valid, government-issued ID. Your ID must be unexpired and the uploaded photo of your ID must show:

  • Your name and date of birth that match your Pangea account;

  • ID number; All four corners of the ID;

  • A photo of the front and back of the ID.

You can submit an ID as a png, jpg, jpeg, or bmp file. Files must be less than 10 MB.

Receiving Money

Countries

How can I track my transfers?

You can find your past and current transfers under Activity. Look for this under account settings on our website, or at the bottom of the screen if you are using the mobile app."

What are the requirements for a cash pickup transfer?

In order to pick up cash at one of our pickup locations, the receiver will need the transfer code and their government-issued ID. The name on the cash pickup transfer must match the name on your receiver’s government-issued ID.

Where can I find the transfer code to send to my receiver?

The transfer code will be displayed in your receipt located in the account settings. If you provided your receiver’s mobile number when creating the transfer, we will also send the transfer code directly to the receiver via text message (SMS).

My receiver is having issues picking up funds. What should I do?

Please contact customer service at +1-866-395-2938 with the details of your transfer.

How do I edit my receiver’s details for a transfer that has not been picked up?

To edit your receiver's details:

    • Log into your Pangea account and select “Activity.”
    • Select the applicable transfer and click “Update Receiver’s Name.”
    • Make sure the receiver’s name matches their government-issued ID, then select “Save Changes.”
    • Confirm your changes.

If you have any questions, please call Customer Service at +1-866-395-2938.

How can my receiver get the funds?

Depending on your receiver’s country, you can send money to your receiver’s bank account, debit card, mobile wallet, a cash pick up location or, in Mexico, directly to pay a bill. See the below table for further details:

Bank Account Debit Card Mobile Wallet Cash Pick Up Bill Pay
Mexico
The Philippines
Bangladesh
Burkina Faso
Colombia
Côte d’Ivoire
Dominican Republic
El Salvador
France
Germany
Ghana
Guatemala
Honduras
India
Indonesia
Italy
Kenya
Malaysia
Nepal
Senegal
Singapore
Thailand
Vietnam		 Mexico The Philippines
Ghana
Kenya
Nepal
Uganda		 Mexico
The Philippines
Bangladesh
Colombia
Dominican Republic
El Salvador
Guatemala
Honduras
Vietnam		 Mexico
Pangea Dashboard

Countries

What is the Pangea Dashboard?

The Pangea Dashboard is your new in-app view that gives you a clear summary of your money transfers. It brings your activity together in one place — showing your total amount sent, top receivers, and monthly trends at a glance.

It’s designed to help you see your overall sending patterns and understand your remittance habits over time, not just individual transfers.

Where can I find the Dashboard?

You can access your Dashboard directly from the bottom navigation bar of the Pangea app. Just log in and tap the Dashboard icon to open your personalized view.

What information will I see on the Dashboard?

Your Dashboard gives you a clear view of your transfer activity — including how much you’ve sent, where it went, and how your transfers are distributed across different receivers and categories.

We’re continuing to add more insights and visualizations to make your Dashboard even more useful for you.

How often is the Dashboard tab updated?

Your Dashboard updates automatically once your transfer is completed — meaning the money has been successfully received or picked up by your receiver. You’ll also get a refreshed view for the current month and a full summary of the previous month on the first of every month.

Do I need to categorize transfers to use the Dashboard?

No. The Dashboard will still show your transfer totals and history even if you don’t categorize. Adding categories simply gives you more detailed insights.

Can I change the currency for my Dashboard?

Yes. You’ll be able to view charts and breakdowns in either USD or your receiver’s currency.

Will using the Dashboard affect my transfers or fees?

No. The Dashboard is just for your personal tracking — it doesn’t affect your transfers, delivery time, or fees.

How can I give feedback on the Dashboard feature?

At the bottom of your Dashboard screen, you’ll see “Is this helpful?” with 👍 or 👎 icons. Tap one to share quick feedback with our team — your input helps us improve this feature.

Why hasn't my Dashboard been updated yet?

Your Dashboard updates automatically once your transfer is completed — when the money has been received or picked up by your receiver. If your transfer is still in progress, your Dashboard will update as soon as it’s complete.

Is my information in the Pangea Dashboard secure?

Yes. Pangea takes the protection of your information seriously and follows strict privacy and security standards. The information in your Dashboard is protected under Pangea’s Privacy Policy. To learn more about how Pangea manages your personal data, please visit our Privacy Policy.

Why do I see “Add Relationship” or “Add Category”?

After you send a transfer and see the confirmation message (“Your money is on its way!”), you’ll have the option to Add Relationship or Add Category.

These features let you label your transfer by who you’re sending to and what the money is for. Adding this information helps your Dashboard show clearer insights — like who you send to most often and what your money supports.

This step is optional — if you skip it, you can still add a relationship or category later from the Activity tab by selecting a past transfer. Adding these details helps make your Dashboard more personalized and useful over time.

How can I categorize my transfer?

After you send a transfer, you’ll see a confirmation message — “Your money is on its way!” and the Transfer Code.
From there, you can choose to add relationship and/or add category to tell us more about your transfer.

This step is optional. If you skip categorization, you can still add it later from the Activity tab. If you skip adding a relationship, you can still add it next time when you send money to the same receiver.

Adding these details helps make your Dashboard more useful — showing who you send to most and where your money goes over time.

Do I have to categorize every transfer?

No, categorizing is completely optional. It just helps you get more detailed breakdowns in your dashboard over time.

What happens if I skip categorization after a transfer?

Your transfer will still be sent as usual.

The uncategorized transfer will still be included in your monthly totals and receiver breakdowns in your Dashboard, but it won’t appear in the Categorization section.

If you choose to skip categorization, you can still add a category later from the Activity tab.

Can I add categories later?

You can add categories to past transfers anytime from the Activity tab. However, once a category is set, it can’t be changed or removed yet. We’re working on adding editing options in the future.

Can I edit or remove categories after they’re added?

Not yet. You can add categories to past transfers, but once a category is set, it can’t be changed or removed. We plan to add editing options in the future.

Can I add a relationship later?

You can add a relationship right after sending a transfer, during the post-transfer step. At this time, you can’t add or edit a relationship after this step.

If you choose to skip this step, you’ll be asked to add a relationship the next time you send money to the same receiver.

Will I be asked to add a relationship again for the same receiver?

If you add a relationship, you won’t be asked again for that receiver. If you skip adding a relationship, you’ll continue to see the prompt after future transfers to the same receiver until a relationship is add

Once a relationship is saved, it can’t be changed or removed right now — but our team is working on adding editing options in the future.

Can I edit or remove a relationship after it’s added?

Not yet. Once a relationship is set, it can’t be changed or removed. We’re working on adding editing options in the future.

What if I don’t categorize the full transfer amount?

That’s perfectly fine. You can categorize part of the transfer, and the remaining amount will stay marked as “Uncategorized.”

Will categorizing affect how my transfer is sent?

No, categorizing is only for your personal records. It does not delay, change, or affect your transfer in any way.

Can I create my own categories or relationships?

Not at the moment. You can choose from a predefined list, and we’re working on adding custom options in the future.

I entered the wrong relationship/category. Can I change it?

At this time, relationships and categories can’t be changed after they’re saved, but our team is working on adding editing options in the future.

I didn’t see the categorization screen — what now?

In some cases, a temporary issue may prevent the categorization screen from showing. Don’t worry — your transfer still went through and will appear as Uncategorized for now.

You can still categorize it later from the Activity screen if you missed the first opportunity.

I’m not seeing the ‘Transfer Code’ after my transfer.

Sometimes, the confirmation screen may not appear right away because we haven’t yet received confirmation from our partner.

Don’t worry — your transfer is still being processed.
You can check the latest status anytime from the Activity tab, or look out for any messages from us if we need more information to complete your transfer.

I got an error message when trying to save my relationship/categorization.

This indicates a temporary technical issue. Please try again. If the issue persists, you can choose to skip the step. This error message will not affect the processing of your transfer, which will still be sent as usual. You can always provide the relationship after your next transfer or categorize it from the Activity tab.

WhatsApp

Countries

What is Pangea on WhatsApp?

It’s your personal Pangea virtual assistant on WhatsApp — designed to help you check the MXN exchange rate, track transfers, get real-time updates, and chat with support when needed.

Anyone can chat with the virtual assistant, but certain features are only available to selected customers sending from the U.S. to Mexico and their receivers.

How do I start chatting with Pangea on WhatsApp?

Click here or save our number and send a message on WhatsApp. You’ll automatically start chatting with Pangea’s WhatsApp virtual assistant.
Some features may only be available to selected customers sending from the U.S. to Mexico and their receivers.

Can I use the WhatsApp virtual assistant if I’m not a Pangea customer yet?

Yes! You can explore our current MXN exchange rate, sign up for daily rate alerts, and learn more about Pangea — no account required.
Some features may only be available to selected customers sending from the U.S. to Mexico and their receivers.

Can I send money directly on WhatsApp?

Not yet. For your security, all transfers are completed in the Pangea app or on our website. When you’re ready to send money, the WhatsApp virtual assistant will share a secure link that takes you there instantly.

What can I do with Pangea on WhatsApp?

You can:

  • Get real-time transfer updates (for users with a Pangea account)
  • View your recent transactions (for users with a Pangea account)
  • Check today’s exchange rate
  • Get quick answers to common Pangea questions
  • Chat with a live Pangea support agent when you need extra help (senders only)
  • Receive daily FX alerts and promo updates
  • Share your referral link with friends - and more!

If you want to send money, we’ll safely direct you to the Pangea app or web experience.

Some features may only be available to selected customers sending from the U.S. to Mexico and their receivers.

Why am I receiving Pangea messages on WhatsApp?

We’re rolling out WhatsApp virtual assistant as a new way to keep you informed and connected. You may receive transfer updates or helpful messages from our WhatsApp business account. Don’t want to receive them? Just reply “STOP” anytime.

What types of updates will I receive on WhatsApp?

If you’re part of our selected U.S.-to-Mexico group, you’ll receive transfer confirmations and transfer status updates through WhatsApp — there’s nothing you need to set up.
These messages are sent in addition to SMS, so you’ll continue getting text updates as usual.
Anyone can still chat with Pangea on WhatsApp to check exchange rates, ask questions, or get help from our support team.

As a sender, will I still get SMS updates?

Yes. You’ll continue to receive SMS updates about your transfer status, as well as marketing messages if you’ve opted in. WhatsApp messages are sent in addition to your regular text notifications, so you won’t miss any updates.

Can receivers get WhatsApp updates too?

Yes — if the sender is part of the selected group. Receivers in Mexico linked to an eligible sender may get transfer status updates on WhatsApp.
Anyone can still use WhatsApp to check the MXN exchange rate or ask general questions. Receivers can opt out anytime by replying “STOP.”

How do I check today’s exchange rate?

You can type “Check exchange rate” or select it from the WhatsApp menu. You’ll receive today’s MXN exchange rate for the amount you enter, including any available promotional rate.

Can I get daily FX alerts?

Yes! You can opt in to receive Daily FX Alerts. You’ll get the latest MXN exchange rate every morning. We’re also working on adding more countries soon!

How do I stop daily FX alerts?

You can opt out anytime by replying “STOP” in the WhatsApp chat. You’ll then be able to choose which types of messages you want to stop receiving.

Can I view my recent transfers?

Yes, you can ask for your recent transaction history and see the current status of your latest transfers.

Can I talk to a live agent on WhatsApp?

Yes! If you’re a sender, you can reach a live Pangea support agent on WhatsApp Monday–Friday, 9 AM–5 PM CT. Start a chat with us and follow the prompts to request a live agent. A team member will join the conversation as soon as one is available.

Can receivers chat with live support?

Not yet. Receivers can chat with our WhatsApp virtual assistant for quick help or general questions, but live agent support is only for senders. For account-specific or transfer-related issues, they should ask their sender to contact live support.

What if I message outside of support hours?

You can still chat with Pangea on WhatsApp anytime to check exchange rates, view recent transfers, or get answers to common questions.
If you need help from a live agent, please come back during our WhatsApp support hours (Monday–Friday, 9 AM–5 PM CT) and follow the prompts to request one.
You can also reach our customer service team:

How do I share my referral code through WhatsApp?

You can view and share your Pangea referral link directly in WhatsApp — just type “Referral” or “Invite friends” in the chat.

Can receivers share a link with new senders?

Yes. Receivers can share a special link with friends and family in the U.S. to sign up with promotional exchange rates and no transfer fee on their first transaction.
To learn more, check the Pangea app or pangeamoneytransfer.com for details. Terms and conditions apply. See the full Terms at: pangeamoneytransfer.com/terms

Is chatting with Pangea on WhatsApp secure?

Yes. Pangea uses WhatsApp’s verified Business API with end-to-end encryption. Because your WhatsApp number matches your Pangea account, you’ll only see your own transfer information.

How do I sign up for promotional messages or FX alerts on WhatsApp?

You can sign up when the option appears in the WhatsApp chat — just follow the prompts to choose the types of messages you’d like to receive. You can also type a message to let our virtual assistant know you want to sign up, and it will guide you from there.
(Availability may vary depending on whether WhatsApp is enabled for your account.)

How can I stop receiving marketing messages on WhatsApp?

You can type “STOP” at any time to choose which types of messages you’d like to stop receiving. Please note that transactional messages, like transfer status updates, will continue so you don’t miss important notifications.

I’m not getting messages on WhatsApp from Pangea. What should I do?

Make sure your WhatsApp number matches your Pangea account. WhatsApp updates are currently available only for selected customers sending from the U.S. to Mexico and their receivers.
If you’re not part of this group yet, you’ll continue receiving SMS updates instead.

The Pangea WhatsApp virtual assistant didn’t understand my question — what now?

Try rephrasing your question. If that doesn’t work, type “Chat with agent” or “Speak to an agent” to connect to a live representative (if available).

Can I make calls through WhatsApp to Pangea?

No, WhatsApp calls are not supported. Please chat directly on WhatsApp or call Pangea customer service using your phone.

How can I give feedback?

At the end of your chat, you’ll be asked to rate your experience — your feedback helps us improve!

In which language can I use Pangea on WhatsApp?

You can chat with Pangea on WhatsApp in English or Spanish. Just send your first message in the language you prefer, and our virtual assistant will reply in that language automatically.

Who can use Pangea on WhatsApp right now?

Anyone can chat with our WhatsApp virtual assistant at any time — no Pangea account required.
However, transfer updates and certain features are currently available only to selected customers sending from the U.S. to Mexico and their receivers. We’re expanding access soon.

Problems & Complaints

Countries

What should I do if I have a problem or complaint?

For problems and complaints, please call our customer service at +1-866-395-2938. Customer Service Hours: 8 am to 10 pm CST

Cancellations & Refunds

Countries

How do I cancel a transfer?

To cancel a transfer, go to the "Activity" page located in the bottom right of the home screen and select the transfer you would like to cancel. If your transfer is eligible for cancellation, along with transfer details and status, you will find the option to “Cancel Transfer” click that option to cancel your transfer. Pangea will review your request for a cancellation and you will be notified via email or SMS if your cancellation was approved or denied.

Please note that transfers are cancellable until it is picked up from the cash pickup location or in the process of being deposited into your receivers bank account.

In the case your transfer is not able to be canceled we will let you know your cancellation failed.

If you have any questions about cancelling a transaction, please contact our customer service at +1-866-395-2938.

How long does a refund take?

Pangea initiates refunds upon approval of the cancellation request, but it can take as long as 7–10 business days for the funds to appear to your original payment method.

If you have questions about a refund, please contact our customer service at +1-866-395-2938 to confirm the status of your refund. You can also contact your bank or call the number on the back of your card to ask when the refund will be applied to your account.

How do I know if my request to cancel a transfer has been successful?

Whether the cancellation is approved or not, we will notify you by SMS or email of the determination made on your cancellation request. For approved cancellations, refunds will be credited back to your original payment method. If you have any questions about your refund, please contact us at +1-866-395-2938.

Can I cancel my transaction after funds are deposited into the receiver’s bank account?

No, transactions cannot be cancelled once the funds have been deposited into the receiver's account or after the receiver has picked up the funds.

If you have any questions about a cancellation request, please call us at +1-866-395-2938.

Why did my transfer get canceled?

There are several reasons why Pangea may have cancelled your transaction, including:

  • Your payment method was declined. If you’d like to try your transfer again, please confirm the transfer details and try again or add a different payment method.

  • We were unable to verify your identity. Make sure that the name, date of birth, and address in your verification documents match the information you entered in your Pangea profile.

  • We didn't receive your verification documents. If we've asked you for additional information, but don't get a response, your transfer will be canceled.

  • You or your receiver are over any of the applicable limits. Note that the US government banks, and pick up in your receiver's location have limits based on the individual in addition to limits to sending from Pangea.

  • Your cash pickup wasn't collected. Cash pickup locations will cancel transfers if they are not picked up within a certain amount of time, usually up to 90 days.

For specific information on why your transfer was cancelled, please contact our customer service at +1-866-395-2938.

Remmesa App FAQs

Countries

What happened to the Remmesa app?

Remmesa is powered by Pangea Money Transfer. However, Pangea Money Transfer will stop supporting new transfers on the Remmesa app and website starting December 1, 2025. After that date, and until December 14, 2025, you can still log in to view your Remmesa account information and past transfers.

Starting December 1, 2025, you can continue sending money directly with Pangea Money Transfer, which offers the same secure and reliable experience. To get started, download the Pangea Money Transfer app or visit pangeamoneytransfer.com and log in to your Pangea account if you already have one or create a new account if you haven’t yet.

Why can’t I make a transfer on the Remmesa app or website anymore?

As of December 1, 2025, the Remmesa app and website no longer support new money transfers. You can still log in to view your account details and past transfers until December 14, 2025.

To continue sending money on and after December 1, 2025, you can use the Pangea Money Transfer app or website for the same trusted experience. To get started, download the Pangea Money Transfer app or visit pangeamoneytransfer.com and log in to your Pangea account if you already have one or create a new account if you haven’t yet.

Can I still log in to my Remmesa account?

Though you will not be able to make any new transfers starting December 1, 2025, you can log in to the Remmesa app or website to view your account and past transfers until December 14, 2025. Starting December 15, 2025, the Remmesa app and website will be permanently closed and no longer accessible.

If you need help or need to retrieve transfer information after that date, contact Pangea Customer Service.

What happens to transfers that were still in progress?

Any transfers sent through Remmesa that were pending or unclaimed as of December 8, 2025 will be automatically cancelled and refunded to the sender’s original payment method.

Refunds typically appear to the original payment method within 3–5 business days, depending on your bank or card provider.
If you haven’t received your refund, please contact Pangea Customer Service for help.

How will I know if my transfer was refunded?

You’ll receive an SMS notification once your refund is processed. If you don’t see the refund within 5 business days of receiving that SMS notification, please contact Pangea Customer Service for confirmation.

Can I still get a copy of my transfer history or receipt?

Yes. You can view your past transfers in the Remmesa app or website until December 14, 2025.
After that date, you can contact Pangea Customer Service to request a copy of your transfer history or receipt.

Do I need a new account to keep sending money?

Yes. Once transfers stop on the Remmesa app and website on December 1, 2025, you can continue sending money directly with Pangea, which offers the same secure and reliable experience.

To get started, download the Pangea Money Transfer app or visit pangeamoneytransfer.com and log in to your Pangea account if you already have one or create a new account if you haven’t yet.

Who should I contact for help?

For help with your Remmesa account, refunds, or continuing to send money with Pangea, please contact Pangea’s Customer Service at:

Phone: +1-866-395-2938
Email: help@gopangea.com
Hours: 8 am – 10 pm CST (English & Spanish support available 7 days a week)

Pangea can assist with Remmesa-related inquiries even after December 14, 2025.

Trust & Safety

Countries

How does Pangea keep my money safe?

We protect your transfers with federal regulation, advanced encryption, and real-time support to ensure your money arrives safely:

  • Licensed & Regulated: Pangea is a registered Money Transfer Service with the U.S. Department of Treasury.

  • Advanced Security: Pangea uses industry-standard encryption (SSL) to protect data, complies with Payment Card Industry (PCI) standards, and uses Multi-factor authentication (MFA).

  • Real-Time Transfer Updates: Pangea keeps you informed with real-time notifications about your transfer's status.

  • Reliable Customer Support: Pangea’s multilingual team is ready to assist whenever you need help:

  • Spanish & English are offered Monday through Friday, 8am-10pm CST

  • Tagalog is offered Monday through Friday, 2 -10pm CST

For more details on how Pangea protects your data, please review our Privacy Policy.

I’m worried because I lost my phone. What should I do now?

iIf you think your information has been compromised, contact us immediately at +1-866-395-2938.

How does multifactor authentication work?

Multifactor authentication (MFA) is a security feature to make it more difficult for someone else to access your information. It combines one method of authentication (like your password) with a second method of verification (like a code sent to your phone or email).

You’ll need to confirm your identity via multi factor authentication when:

  • You’re using a new device;

  • You’re using a new browser or you’re in incognito mode;

  • Logging in least every 30 days.

In these cases, when you sign in, we’ll send an SMS verification code to the phone number associated with your Pangea profile. You’ll then enter that verification code on the following screen.

What should I do if I believe someone else is using my account?

Please, call us immediately at +1-866-395-2938 if you suspect that your account has been compromised.

Does Pangea share or sell my information with other companies?

Please visit our Privacy Policy for details on how we collect, share, and use your information.

Mexico-flagMexico

Mexico-flagMexico

  • What delivery methods are available in Mexico?
    • You can send money to receivers in Mexico by:
    • Depositing money directly in their bank account;
    • Putting money on their debit card;
    • Transferring money to our participating retailers for cash pick up; or
    • Paying a receiver’s bill.

 

  • What is the transfer fee when I send money to Mexico?
    • When sending money to a receiver’s bank account, debit card, or mobile wallet, the transfer fee is $1.95 USD.
    • When sending money for cash pickup, the transfer fee is $3.95 USD.
    • The transfer fee to pay a receiver’s bill is $2.95 USD.

 

  • What banks can I send money to in Mexico?
    • You can send money to any bank account at any bank in Mexico by providing the CLABE number.
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits. View the Transfer Limits section to learn more.

 

  • What debit cards can I send money to in Mexico?
    • You can send money to any debit card in Mexico with your receiver's 16-digit Mexican debit card number.

 

  • Can I send money to mobile wallets in Mexico?
    • If the receiver's mobile wallet is associated with a CLABE or bank account number, you can send to that account by selecting bank account or debit deposit and entering the account information.

 

  • What bills can I pay in Mexico?
    • You can pay bills from certain select Mexican utility companies. The available utility companies are:
    • AMD - Aguas del Municipio de Durango
    • Arabela
    • AT&T Mexico (Nextel/Iusacell)
    • Avon
    • Blue Telecomm
    • Cablevision
    • CFE - Comisión Federal de Electricidad
    • CMAPAS - Agua de Salamanca
    • Herbalife
    • Illusion
    • Izzi
    • Jafra
    • L’bel Belcorp Cyzone
    • L’bel Belcorp Esika
    • L’bel Belcorp L’ebel
    • Megacable
    • MundoJade
    • Natura
    • Sky
    • Telmex
    • Telnor
    • TotalPlay
    • VeTV
    • Yves Rocher

 

  • What retailers can I send money to in Mexico for cash pickup?
    • You can send money to the following retailers for cash pickup:
      • 7-Eleven
      • BanCoppel
      • Banorte
      • BBVA Bancomer
      • Bodega Aurrera
      • Caja Huastecas
      • Del Sol
      • Elektra
      • Farmacias Guadalajara
      • Farmacias Isseg
      • Financiera para el Bienestar
      • Oxxo
      • Pagos Intermex
      • Soriana
      • Telecomm Telegrafos
      • Walmart
      • Woolworth

 

  • If I send a transfer to Walmart, can it be picked up at a Walmart Express?
    • Yes. Any transfer under $500 USD sent to Walmart or Bodega Aurrera can be picked up at any of the following retailers:
      • Walmart
      • Walmart Express
      • Bodega Aurrera
      • Bodega Aurrera Express
      • Mi Bodega Aurrera
      • Superama

 

    • NOTE: Transfers over $500 USD cannot be picked up at Bodega Aurrera Express. The receiver must go to a Bodega Aurrera or Walmart to pick up transfers over $500 USD.

 

  • If I send a transfer to Woolworth, can it be picked up at a Tiendas del Sol?
    • Yes. Transfers sent to Woolworth or Tiendas del Sol can be picked up at either retailer.

 

  • When will my money be available in Mexico?
    • Transfer times vary by payment method:
      • Debit or Credit Card: Most transfers arrive in as little as a few minutes.
      • Bank Account: Transfers typically take 3-4 business days to process.
      • Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

  • What are the transfer limitations for cash pickup in Mexico?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit Daily Limit 30-day limit
7-Eleven $120 USD $5,000 USD $10,000 USD
Del Sol $1,300 USD $5,000 USD $10,000 USD
Woolworth $1,300 USD $5,000 USD $10,000 USD
Soriana $1,500 USD $2,500 USD
Banorte $2,800 USD $5,000 USD $10,000 USD
Farmacia Guadalajara 15,000 MXN 15,000 MXN
BanCoppel $2,999 USD $2,999 USD $3,000 USD
Farmacias Issaq $1,100 USD $5,000 USD $10,000 USD
Caja Huastecas $1,000 USD $5,000 USD $10,000 USD
Oxxo 4,000 MXN 4,000 MXN
Pagos Intermex $1,500 USD $5,000 USD $5,000 USD
Walmart $1,800 USD $1,800 USD $10,000 USD
Bodega Aurrera $1,800 USD $1,800 USD $10,000 USD
Telecomm Telegrafos $3,000 USD
Elektra $66,150 MXN 66,150 MXN 87,000 MXN
Financiera para el Bienestar $1,500 USD
BBVA Bancomer $650 USD $1,300 USD $1,300 USD
  • What are transfer limitations for bank deposits in Mexico?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit Daily Limit 30-day limit
Bancoppel $2,999.99 USD

 

  • What are Pangea’s direct deposit limits for specific banks?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit
BBVA Bancomer $5,999.99 USD
Santander $5,999.99 USD
Banamex $5,999.99 USD
Banco Azteca (Elektra) $5,999.99 USD

 

Philippines-flagPhilippines

Philippines-flagPhilippines

  • What delivery methods are in the Philippines?
    • You can send money to receivers in the Philippines by depositing money directly into their bank accounts and mobile wallets and by sending money to any of our participating retailers for cash pickup.

 

  • What is the transfer fee when I send money to the Philippines?
    • There is no transfer fee when you send money directly to a receiver’s bank account.
    • When you send money to a receiver’s mobile wallet, there is no transfer fee.When you send money for cash pickup, the transfer fee is $4.95 USD.

 

  • What retailers can I send money to the Philippines for cash pickup?
    • You can send money to the following retailers for cash pickup:
      • Bank Of Philippine Islands (BPI)
      • BDO Unibank
      • Cebuana Lhuillier
      • Land Bank of the Philippines
      • LBC Express
      • Metrobank
      • MLhuillier
      • Palawan Pawnshop/Palawan Express
      • PetNet/Perahub
      • Philippine National Bank
      • Philippine Savings Bank, PS Bank
      • RD Pawnshop
      • Robinsons Department Store
      • The SM Store
      • Universal Storefront Services Corporation (USSC)
      • Villarica Pawnshop

 

  • What mobile wallets can I send money to in the Philippines?
    • You can deposit money to the following mobile wallets:
      • Coins.PH
      • GCash
      • Maya

 

  • What banks can I send money to in the Philippines?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into accounts at the following banks:
      • Al Amanah Islamic Bank
      • Allied Bank
      • Allied Savings Bank
      • ANZ Bank
      • Asia United Bank
      • Asiatrust Bank
      • Banco De Oro Network (BDO) / One Network Bank
      • Banco de Oro Unibank (BDO)
      • Banco San Juan
      • Bangkok Bank
      • Bank of America
      • Bank of China
      • Bank of Commerce
      • Bank of the Philippines Islands (BPI)
      • BPI Family
      • Century Savings Bank Corporation
      • China Bank
      • China Bank Savings
      • Chinatrust Bank
      • Citibank Savings Bank
      • Citibank, N.A.
      • City Savings Bank
      • Citystate Savings Bank
      • Deutsche Bank
      • East West Bank
      • Enterprise Bank
      • Equicom Savings Bank
      • Equitable PCI Bank
      • Equitable Savings Bank
      • First Allied Bank
      • First Consolidated Bank
      • GE Money Bank (Keppel Bank)
      • HSBC
      • HSBC Savings Bank
      • International Exchange Bank
      • ISLA Bank
      • JP Morgan Chase Bank
      • KEB Hana Bank
      • Land Bank
      • Malayan Savings Bank
      • Maybank Philippines
      • Mega International Commercial Bank
      • Metrobank
      • Mizuho Bank
      • Nationlink
      • OK Bank
      • OmniPay
      • One Network Bank
      • Pacific Ace Saving Bank
      • PBCom
      • Philippine Business Bank
      • Philippine National Bank (PNB)
      • Philippine Veterans Bank
      • Philtrust Bank
      • Plan Bank
      • Planters Bank
      • Postal Bank
      • Premiere Development Bank
      • PSBank
      • PVBCC
      • Rang-ay Bank
      • RCBC
      • RCBC Savings Bank
      • Real Bank
      • Rizal Commercial Banking Corporation (RCBC)
      • Robinsons Savings Bank
      • Security Bank
      • Standard Chartered Bank
      • Sterling Bank
      • Sterling Bank of Asia
      • Sugbuanon Bank
      • Summit Bank
      • Tong Yang Bank
      • Tong Yang Savings Bank
      • Tonik Bank
      • Union Bank
      • United Overseas Bank (UOB)
      • Wealth Bank
      • World Partners Bank
      • Yuanta Savings Bank

 

  • When will my money be available in the Philippines?
    Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

  • What are the transfer limitations for cash pickup in the Philippines?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit Daily Limit 30-day limit
BDO Unibank 500,000 PHP
Cebuana Lhuillier $1,400 USD $5,000 USD $10,000 USD
Palawan Pawnshop / Palawan Express $5,999 USD
M Lhuillier $2,000 USD $5,000 USD
BPI $5,000 USD $5,000 USD $10,000 USD
MetroBank $5,000 USD $5,000 USD $10,000 USD
Philippine National Bank $2,000 USD $2,000 USD $2,000 USD
LandBank 100,000 PHP $5,000 USD $10,000 USD
LBC 100,000 PHP $5,000 USD $10,000 USD
PetNet / PeraHub $1,000 USD $5,000 USD $10,000 USD
PSBank $5,000 USD $5,000 USD $10,000 USD
RD Pawnshop $5,000 USD $5,000 USD $10,000 USD
Robinsons Department Store $5,000 USD $5,000 USD $10,000 USD
The SM Store 100,000 PHP
USSC $7,500 USD $7,500 USD $10,000 USD
Villarica $1,500 USD $2,999 USD $6,000 USD

 

  • What are Pangea’s direct deposit limits for specific banks?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit
Banco De Oro Unibank (BDO) $5,999.99 USD
BPI $5,999.99 USD

 

  • What are Pangea’s direct deposit limits for mobile wallets?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit
GCash 50,000 PHP
PayMaya 50,000 PHP
coins.ph 50,000 PHP

 

Burkina Faso-flagBurkina Faso

Burkina Faso-flagBurkina Faso

  • How can money be received in Burkina Faso?
    • You can send money to receivers in Burkina Faso by depositing money directly in their bank account.

 

  • What is the transfer fee when I send money to Burkina Faso?
    • When you send money to Burkina Faso, there is a transfer fee of $2.95 USD.

 

  • What banks can I send money to Burkina Faso?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can send to any bank account at any bank in Burkina Faso by providing the receiving IBAN.

 

  • When will my money be available in Burkina Faso?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location

 

 

Bangladesh-flagBangladesh

Bangladesh-flagBangladesh

  • How can money be received in Bangladesh?
    • You can send money to receivers in Bangladesh by depositing money directly into their bank account or sending money for cash pickup at one of our participating retail locations.

 

  • What is the transfer fee when I send money to Bangladesh?
    • When you send money to Bangladesh, the transfer fee is $4.95 USD.

 

  • What retailers can I send money to in Bangladesh for cash pickup?
    • You can send money to the following retailers for cash pickup:
      • Agrani Bank Ltd
      • Bangladesh Krishi Bank
      • Islami Bank Bangladesh Ltd
      • Pubali Bank Ltd
      • Rupali Bank Ltd
      • Sonali Bank Ltd

 

  • What are the cash transfer limits in Bangladesh?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

    • There is a limit of 200,000 BDT per transaction.

 

  • What banks can I send money to in Bangladesh?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into accounts at any of the following banks:
      • AB Bank Ltd.
      • Agrani Bank Ltd.
      • Al-Arafah Islami Bank Ltd.
      • Bangladesh Bank
      • Bangladesh Commerce Bank Ltd.
      • Bangladesh Development Bank Ltd.
      • Bangladesh Krishi Bank
      • Bangladesh Samabaya Bank Ltd.
      • Bank Al-Falah Ltd
      • Bank Asia Ltd.
      • Basic Bank Ltd.
      • Brac Bank Ltd.
      • CitiBank N A
      • Commercial Bank Of Ceylon
      • Dhaka Bank Ltd
      • Exim Bank Ltd.
      • Habib Bank Ltd.
      • Hongkong & Shanghai Banking Corp.
      • ICB Islamic Bank Ltd
      • IFIC Bank Ltd.
      • Islami Bank Bangladesh Ltd.
      • Jamuna Bank Ltd.
      • Janata Bank Ltd.
      • Meghna Bank Ltd
      • Mercantile Bank Ltd.
      • Midland Bank Ltd
      • Modhumoti Bank Ltd
      • Mutual Trust Bank Ltd.
      • National Bank Ltd.
      • National Bank Of Pakistan
      • National Credit & Commerce Bank Ltd.
      • NRB Bank Ltd
      • NRB Commercial Bank Ltd.
      • NRB Global Bank Ltd
      • One Bank Ltd.
      • Prime Bank Ltd.
      • Pubali Bank Ltd.
      • Rajshahi Krishi Unnayan Bank
      • Rupali Bank Ltd.
      • SBAC Bank Ltd
      • Shahjalal Islami Bank Ltd.
      • Social Islami Bank Ltd
      • Sonali Bank Ltd.
      • Southeast Bank Ltd.
      • Standard Bank Ltd.
      • Standard Chartered Bank
      • State Bank Of India
      • The City Bank Ltd.
      • The Farmers Bank Ltd
      • The Premier Bank Ltd.
      • Trust Bank Ltd.
      • Union Bank Ltd.
      • United Commercial Bank Ltd.
      • Woori Bank

 

  • When will my money be available in Bangladesh?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

Colombia-flagColombia

Colombia-flagColombia

  • How can money be received in Colombia?
    • You can send money to receivers in Colombia by depositing money directly into their bank account and by sending money for cash pickup at one of our participating retailers.

 

  • What is the transfer fee when I send money to Colombia?
    • There is a transfer fee of $1.95 USD for bank deposit transfers of less than $500 USD and $3.95 USD for cash pickup transfers.
    • There is no transfer fee when sending $500.00 USD or more either viabank deposit or cash pickup.

 

  • What banks can I send money to Colombia?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into accounts at any of the following banks:
      • Bancolombia
      • Davivienda
      • BBVA
      • Bancolombia and Davivienda do not accept debit card deposits.

 

  • What retailers can I send money to in Colombia for cash pickup?
    • You can send cash to:
      • Banco W
      • Bancolombia
      • Banco W
      • Davivienda
      • BBVA
      • Financiera Pagos Internacionales

 

  • What are the transfer limitations for cash pickup in Colombia?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit Daily Limit 30-day limit
Bancolombia $3,000 USD $7,000 USD $7,000 USD
Davividenda $3,000 USD $3,000 USD $3,000 USD
BBVA $650 USD $650 USD $1,000 USD
Banco W $3,000 USD $10,000 USD $10,000 USD
Financiera Pagos Internacionales $1,500 USD
  • When will my money be available in Colombia?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location

 

  • What are Pangea’s direct deposit transfer limits for specific banks?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Bank Name Transaction Limit Daily Limit 30-day Limit
Banco Davivienda $2,999 USD $2,999 USD $2,999 USD
Bancolombia $1,500 USD
BBVA Colombia $5,000 USD

 

Cote d’Ivoire-flagCote d’Ivoire

Cote d’Ivoire-flagCote d’Ivoire

  • How can money be received in Côte d’Ivoire?
    • You can send money to receivers in Côte d’Ivoire by depositing money directly in their bank accounts.

 

  • What is the transfer fee when I send money to Côte d’Ivoire?
    • When sending money to Côte d’Ivoire, there is a transfer fee of $2.95 USD.

 

  • What banks can I send money to in Côte d’Ivoire?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can send to any bank account at any bank in Côte d’Ivoire by providing the receiving IBAN.

 

  • When will my money be available in Côte d’Ivoire?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

Dominican Republic-flagDominican Republic

Dominican Republic-flagDominican Republic

  • How can money be received in the Dominican Republic?
    • You can send money to receivers in the Dominican Republic by depositing money directly in their bank account deposits or sending cash for pickup at one of our participating retailers.

 

  • What is the transfer fee when I send money to the Dominican Republic?
    • When sending money via bank deposit the transfer fee is $2.95 USD.
    • When sending money via sash pickup, the transfer fee is $4.95 USD.

 

  • What retailers can I send money to the Dominican Republic for cash pickup?
    • You can send cash to:
      • Caribe Express
      • Banco Union
      • BanReservas
      • Banco Promerica
      • Banco BHD Leon

 

  • What banks can I send money to in the Dominican Republic?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into accounts at:
      • Asociación Bonao De Ahorros Y Préstamos
      • Asociación Cibao De Ahorros Y Préstamos
      • Asociación Dominicana De Ahorros Y Préstamos
      • Asociacion La Nacional De Ahorros Y Préstamos
      • Asociación La Previsora De Ahorros Y Préstamos
      • Asociacion La Vega Real De Ahorros Y Préstamos
      • Asociación Mocana De Ahorros Y Préstamos
      • Asociación Noroestana De Ahorros Y Préstamos
      • Asociación Norteña De Ahorros Y Préstamos
      • Asociacion Peravia De Ahorros Y Préstamos
      • Asociacion Popular De Ahorros Y Préstamos
      • Asociación Romana De Ahorros Y Préstamos
      • Banco Ademi
      • Banco Adopem de Ahorro y Crédito
      • Banco Agricola
      • Banco Atlas
      • Banco BDA
      • Banco BDI
      • Banco BHD León
      • Banco Caribe
      • Banco Confisa
      • Banco De Reservas
      • Banco Del Progreso
      • Banco Fihogar
      • Banco Lafise
      • Banco Lopez de Haro
      • Banco Motor Credito
      • Banco Múltiple De Las Américas
      • Banco Nacional de la Vivienda
      • Banco Popular
      • Banco Promerica
      • Banco Providencial
      • Banco Rio
      • Banco Santa Cruz
      • Banco Union
      • Banco Vimenca
      • Bancotui
      • Bellbank
      • Citibank
      • Scotiabank

 

  • When will my money be available in the Dominican Republic?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

  • What are the transfer limitations for cash pickup in the Dominican Republic?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit Daily Limit 30-day limit
Caribe Express $3,000 USD $5,000 USD $10,000 USD
Banco Union $3,000 USD
BanReservas $3,000 USD $10,000 USD $10,000 USD
Banco Promerica $1,500 USD
Banco BHD Leon $3,000 USD
France-flagFrance

France-flagFrance

  • How can money be received in France?
    • You can send money to receivers in France by depositing money directly in their bank account.

 

  • What is the transfer fee when I send money to France?
    • There is a transfer fee of $3.95 USD for transfers under $1,000 USD and no transfer fee for transfers of $1,000 USD or greater.

 

  • What banks can I send money to in France?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can send to any bank account at any bank in France by providing the receiving IBAN.

 

  • When will my money be available in France?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as a little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

Germany-flagGermany

Germany-flagGermany

  • How can money be received in Germany?
    • You can send money to receivers in Germany by sending money directly to their bank account.

 

  • What is the transfer fee when I send money to Germany?
    • There is a transfer fee of $3.95 USD for transfers under $1,000 USD and no transfer fee for transfers of $1,000 USD or greater.

 

  • What banks can I send money to in Germany?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can send money to any bank account at any bank in Germany with a receiving IBAN.

 

  • When will my money be available in Germany?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location

 

 

Ghana-flagGhana

Ghana-flagGhana

  • How can money be received in Ghana?
    • You can send money to receivers in Ghana by sending money directly to their bank account or mobile wallet.

 

  • What is the transfer fee when I send money to Ghana?
    • Transfer fees are $2.95 USD

 

  • What banks can I send money to in Ghana?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into accounts at any of the following banks in Ghana:
      • Access Bank
      • Agricultural Development Bank
      • Cal Bank
      • Eco Bank
      • Fidelity Bank
      • First National Bank
      • GCB Bank Ltd
      • Guaranty Trust Bank
      • National Investment Bank
      • Prudential Bank
      • Republic Bank Ghana
      • Stanbic Bank
      • Standard Chartered Bank
      • United Bank of Africa
      • Universal Merchant Bank
      • Zenith Bank

 

  • What mobile wallets can I send money to in Ghana?
    • You can send money to any of the following mobile wallets in Ghana:
      • MTN Mobile Money
      • Airtel
      • Tigo Money
      • Vodafone Money

 

  • How can money be received in Ghana?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Mobile Wallet: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

El Salvador-flagEl Salvador

El Salvador-flagEl Salvador

  • How can money be received in El Salvador?
    • You can send money to receivers in El Salvador by depositing money directly in their bank account or by sending money for cash pickup at any of our participating retailers.

 

  • What is the transfer fee when I send money to El Salvador?
    • Transfer fee starts at $3.85 USD and increases based on the amount you are sending. We'll show you the applicable transfer fee before you confirm your transfer.

 

  • What retailers can I send money to in El Salvador for cash pickup?
    • You can send money for cash pickup to the following retailers:
      • Bac Credomatic Salvador
      • Banco Agricola
      • Banco Atlantida
      • Banco Bac Credomatic Salvador
      • Banco Industrial
      • Banco Promerica
      • Bancovi
      • Davivienda (Salvadoreño)
      • Fedecreditos
      • Red De Cooperativas Fedecaces
      • Remesas

 

  • What banks can I send money to in El Salvador?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into accounts at the following banks:
      • Banco Agricola
      • Banco Atlantida
      • Bac Credomatic Salvador
      • Banco Industrial
      • Banco Promerica
      • Bancovi
      • Davivienda (Salvadoreño)
      • Fedecaces
      • Fedecredito

 

  • When will my money be available in El Salvador?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as a little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location

 

  • What are the cash transfer limits in El Salvador?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Name Transaction Limit Daily Limit 30-day limit
Banco Agricola $3,000 USD $4,000 USD $4,000 USD
Sistema Fedecredito $3,000 USD $4,000 USD $6,000 USD
Fedecaces $3,000 USD
Davivienda $2,800 USD $2,800 USD $2,800 USD
Banco Promerica $3,000 USD $5,000 USD $10,000 USD
Remesas Credomatic $3,000 USD $3,000 USD $5,000 USD
Banco Industrial $1,500 USD $2,999 USD $2,999 USD
Banco Atlantida $3,000 USD $8,000 USD $8,000 USD
Bancovi $3,000 USD $3,000 USD $10,000 USD
  • What are Pangea’s direct deposit limits for specific banks?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Bank Name Transaction Limit Daily Limit 30-day limit
Banco Agricola $1,500 USD
Banco Industrial $2,999 USD $2,999 USD $6,000 USD
Banco Promerica $1,999 USD $1,999 USD $6,000 USD
Red de cooperativas Fedecaces $1,500 USD $2,999 USD $6,000 USD
Fedecredito $1,500 USD
Bac Credomatic Salvador $1,500 USD
Banco Davivienda El Salvador $1,500 USD
Banco Atlantida $1,500 USD $2,999 USD $6,000 USD
Bancovi $500 USD

 

Guatemala-flagGuatemala

Guatemala-flagGuatemala

  • How can money be received in Guatemala?
    • You can send money to receivers in Guatemala by depositing money directly in their bank account or mobile wallet or by sending money for cash pickup at our participating locations.

 

  • What is the transfer fee when I send money to Guatemala?
    • When sending money to a receiver's bank account, there is no transfer fee.
    • When sending money for cash pickup, the transfer fee is $3.95 USD.

 

  • What retailers can I send money to in Guatemala for cash pickup?
    • You can send cash to the following retailers:
      • Banco Agromercantil (BAM)
      • Banco de Antigua
      • Banco De Los Trabajadores (Bantrab)
      • Banco Ficohsa
      • Banco Industrial De Guatemala
      • Banco Promerica
      • Banrural / Banco Desarrollo Rural
      • Concepción R.L
      • Cooperativa Crediguate
      • Copeoro R.L
      • Cootizá
      • Farmacias Cruz Verde
      • Elektra Guatemala
      • Fedecope
      • Fenacoac / Micoope
      • Fundea
      • Genesis Empresarial
      • GYT Continental
      • Megapaca
      • Super 24 (Paq)

 

  • What banks can I send money to in Guatemala?
    • You can deposit money into accounts at the following banks:
      • Banco Agromercantil (BAM)
      • Banco De Los Trabajadores (Bantrab)
      • Banco Industrial
      • Banco Promerica
      • Banrural / Banco Desarrollo Rural
      • Elektra Guatemala
      • Ficohsa Guatemala
      • GYT Continental
      • Micoope
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.

 

  • When will my money be available in Guatemala?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location

 

  • What are the cash transfer limits in Guatemala?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Cash Pick-up Limits Transaction Limit Daily Limit 30-day limit
Banco Agromercantil (BAM) $3,000 USD $5,000 USD $10,000 USD
Banco de Antigua $1,500 USD $2,999 USD $2,999 USD
Banco De Los Trabajadores (Bantrab) $5,000 USD $5,000 USD $9,500 USD
Banco Ficohsa $1,500 USD $2,000 USD $2,000 USD
Banco Industrial De Guatemala $3,000 USD $5,000 USD $10,000 USD
Banco Promerica $3,000 USD $3,000 USD $3,000 USD
Banrural / Banco Desarrollo Rural $3,0000 USD $8,500 USD $8,500 USD
Concepción R.L. $1,500 USD $2,999 USD $2,999 USD
Cooperativa Crediguate $1,500 USD $2,999 USD $2,999 USD
Copeoro R.L $1,500 USD $2,999 USD $2,999 USD
Cootizá $1,500 USD $2,999 USD $2,999 USD
Farmacias Cruz Verde $1,500 USD $2,999 USD $2,999 USD
Elektra Guatemala $3,000 USD $3,000 USD $4,000 USD
Fedecope $1,500 USD $2,999 USD $2,999 USD
Fenacoac / Micoope $1,500 USD $2,999 USD $2,999 USD
Fundea $1,500 USD $2,999 USD $2,999 USD
Genesis Empresarial $1,500 USD $2,999 USD $2,999 USD
GYT Continental $3,000 USD $5,000 USD $10,000 USD
Megapaca $1,500 USD $2,999 USD $2,999 USD
Super 24 (Paq) $1,500 USD $2,999 USD $2,999 USD

 

  • What are Pangea’s direct deposit limits for specific banks?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Bank Name Transaction Limit Daily Limit 30-day limit
Banco Desarrollo Rural $1,500 USD
GYT Continental $1,500 USD $2,999 USD $5,000 USD
Banco Industrial De Guatemala $1,500 USD
Elektra Guatemala $1,500 USD $2,000 USD $4,000 USD
Bantrab $2,999 USD $2,999 USD $6,000 USD
Banco Agromercantil (BAM) $2,999 USD $2,999 USD $6,000 USD
Banco Ficohsa $1,500 USD $2,999 USD $5,000 USD
Fenacoac / Micoope $2,999 USD $2,999 USD $6,000 USD
Banco Promerica $1,500 USD $2,999 USD $3,000 USD

 

Honduras-flagHonduras

Honduras-flagHonduras

  • How can money be received in Honduras?
    • You can send money to receivers in Honduras by depositing money directly in their bank account or by sending money for cash pickup at one of our participating retailers.

 

  • What is the transfer fee when I send money to Honduras?
    • The transfer fee starts at $4.20 USD and increases based on the amount you are sending. We'll show you a detailed overview of your transfer cost before you send, so you can clearly see the transfer fee.

 

  • What retailers can I send money to in Honduras for cash pickup?
    • You can send cash to:
      • Elektra
      • Banco Atlantida
      • Banco De Occidente
      • Banco Ficohsa
      • Davivienda
      • Banco Lafise
      • Banco Promerica
      • Banco Popular
      • Banpais
      • Cooperativa Cacil
      • Cooperativa De Ahorro Y Crédito Fronteriza Intibucana Ltda

 

  • What banks can I send money to in Honduras?
    • You can deposit money into accounts at any of the following banks:
      • Banco Atlantida
      • Banco De Occidente
      • Banco Ficohsa
      • Davivienda
      • Elektra
      • Banco Lafise
      • Banpais
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.

 

  • When will my money be available in Honduras?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Additionally, each cash pick-up location may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location

 

  • Are there additional limits in Honduras?
    • There is a limit of $3,000 USD during a 7 day period for all transfers to Honduras.

 

  • What are the transfer limitations for cash pickup?

There are limits on the amount you can send per transaction, per day, within a month (i.e. within a 30-day period), and within 6 months (i.e. within a 180-day period). These limits vary depending on both your location, your recipient's location and the level of your Pangea account.

Brand Names Transaction Limit Daily Limit 30-day Limit
Elektra 49,000 HNL 49,000 HNL 98,000 HNL
Banco Atlantida $3,000 USD $10,000 USD $20,000 USD
Banco De Occidente $3,000 USD $5,000 USD $10,000 USD
Banco Ficohsa $3,000 USD
Davivienda $3,000 USD $3,000 USD $3,000 USD
Banco Lafise $3,000 USD $5,000 USD $5,000 USD
Banco Promerica $2,000 USD $2,000 USD $2,000 USD
Banco Popular $3,000 USD $5,000 USD $10,000 USD
Banpais $3,000 USD
Cooperativa De Ahorro Y Crédito Fronteriza Intibucana Ltda $3,000 USD $5,000 USD $10,000 USD

 

  • What are Pangea’s direct deposit limits for specific banks?
Bank Name Transaction Limit Daily Limit 30-day Limit
Banco de Occidente $2,999 USD $2,999 USD $6,000 USD
Banco FIcohsa $1,500 USD
Banco Atlantida $1,500 USD
Banco Davivienda $1,500 USD
Elektra Honduras 35,000 HNL 49,000 HNL 98,000 HNL
Banco Lafise $1,500 USD $2,999 USD $5,000 USD
Banpais $2,999 USD $2,999 USD $6,000 USD

 

India-flagIndia

India-flagIndia

  • How can money be received in India?
    • You can send money to receivers in India by depositing money directly in their bank account.

 

  • What is the transfer fee when I send money to India?
    • The transfer fee starts at $3.95 USD and increases based on the amount you are sending. We’ll show you a detailed overview of your transfer cost before you send, so you can clearly see the transfer fee applicable to your transfer.
    • Transfer fee is $0 for transfers of $3,000 USD or greater.

 

  • What banks can I send money to in India?
    • You can send money to any bank account at any bank in India by providing the account number and IFSC Code.
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.

 

  • When will my money be available in India?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location

 

 

Italy-flagItaly

Italy-flagItaly

  • How can money be received in Italy?
    • You can send money to receivers in Italy by depositing money directly into their bank account.

 

  • What is the transfer fee when I send money to Italy?
    • There is a transfer fee of $3.95 USD for transfers under $1,000 USD and no transfer fee for transfers of $1,000 USD or greater.

 

  • What banks can I send to Italy?
    • You can send to any bank account at any bank in Italy by providing the receiving IBAN.
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.

 

  • When will my money be available in Italy?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location

 

 

Kenya-flagKenya

Kenya-flagKenya

  • How can money be received in Kenya?
    • You can send money to receivers in Kenya by depositing money directly in their bank account or mobile wallet.

 

  • What is the transfer fee when I send money to Kenya?
    • There is a transfer fee of $1.95 USD for transfers under $500 USD and no transfer fee for transfers of $500 USD or greater.

 

  • What banks can I send to in Kenya?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into accounts at any of the following banks:
      • Bank of Africa Kenya Ltd*
      • Bank of Baroda (Kenya Ltd)
      • Bank of India
      • Barclays Bank of Kenya Ltd
      • Central Bank of Kenya
      • Citibank*
      • Co-operative Bank of Kenya Ltd*
      • Commercial Bank of Africa Ltd
      • Consolidated Bank of Kenya Ltd*
      • Credit Bank Ltd*
      • Development Bank of Kenya Ltd
      • Diamond Trust Bank Ltd*
      • DIB Bank Kenya Ltd
      • Dubai Bank Kenya Ltd
      • ECO Bank Ltd
      • Equity Bank Ltd*
      • Family Bank Ltd
      • First Community Bank*
      • Giro Commercial Bank Ltd
      • Guaranty Trust Bank ( Kenya) Ltd.
      • Guardian Bank Ltd*
      • Gulf African Bank Ltd
      • Habib Bank A.G. Zurich*
      • Habib Bank Ltd
      • Housing Finance Bank
      • I&M Bank Ltd*
      • Imperial Bank Ltd
      • Jamii Bora Bank*
      • Kenya Commercial Bank Ltd
      • Kenya Women Microfinance Bank LT
      • M-Oriental Bank Ltd
      • Middle East Bank Kenya Ltd
      • National Bank of Kenya Ltd*
      • NIC Bank Ltd
      • Paramount Universal Bank Ltd*
      • Prime Bank Ltd*
      • SBM Bank Ltd.
      • Sidian Bank Ltd*
      • Spire Bank Ltd*
      • Stanbic Bank Kenya Ltd*
      • Standard Chartered Bank Kenya Ltd*
      • Trans-National Bank Ltd
      • UBA Kenya Bank Ltd
      • Victoria Commercial Bank Ltd*

 

  • What mobile wallets in Kenya can I send money to?
    • You can send money to the following mobile wallets:
      • Airtel Money
      • Equitel Money
      • M-Pesa

 

  • When will my money be available in Kenya?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Mobile Wallets: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
  • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

Indonesia-flagIndonesia

Indonesia-flagIndonesia

  • How can money be received in Indonesia?
    • You can send money to receivers in Indonesia by depositing money directly into their bank account.

 

  • What is the transfer fee when I send money to Indonesia?
    • There is a transfer fee of $4.99 USD on all transfers to Indonesia.

 

  • What banks can I send money to in Indonesia?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
      • You can deposit money into bank accounts at any of the following banks:
        • AMIN Bank
        • Bangkok Bank
        • Bank Agris
        • Bank Agroniaga
        • Bank Anda
        • Bank Andara
        • Bank ANZ Indonesia
        • Bank Artha Graha Internasional
        • Bank ARTOS Indonesia
        • Bank Bengkulu
        • Bank Bisnis
        • Bank BPD Bali
        • Bank BPD DIY
        • Bank BRI Syariah
        • Bank BTN
        • Bank BTPN
        • Bank Bukopin
        • Bank Capital
        • Bank Chinatrust
        • Bank CIMB Niaga
        • Bank CNB
        • Bank Commonwealth
        • Bank Danamon
        • Bank Danamon Syariah
        • Bank DBS
        • Bank Dinar Indonesia
        • Bank DKI
        • Bank DKI Syariah
        • Bank Eka Bumi Arta
        • Bank Ekonomi
        • Bank Fama Internasional
        • Bank Ganesha
        • Bank Hana
        • Bank Harda (BHI)
        • Bank HSBC
        • Bank ICB Bumiputera Indonesia
        • Bank INA Perdana
        • Bank Index
        • Bank Jabar Banten (BJB)
        • Bank Jabar Banten Syariah
        • Bank Jateng
        • Bank Jatim
        • Bank Kesejahteraan Ekonomi
        • Bank Lampung
        • Bank Maluku
        • Bank Mandiri
        • Bank Maspion
        • Bank Mayapada Internasional
        • Bank Mayora
        • Bank Mega
        • Bank Mega Syariah
        • Bank Mestika
        • Bank Metro Express
        • Bank Mitraniaga
        • Bank Muamalat
        • Bank Mutiara
        • Bank Nagari
        • Bank Negara Indonesia (BNI)
        • Bank Nobu
        • Bank Nusa Tenggara Barat (NTB)
        • Bank Nusa Tenggara Timur (NTT)
        • Bank Nusantara Parahyangan
        • Bank OCBC NISP
        • Bank of America
        • Bank of China, Indonesia
        • Bank of Tokyo Mitsubishi
        • Bank Panin
        • Bank Panin Syariah
        • Bank Papua
        • Bank Permata
        • Bank Pundi
        • Bank QNB Kesawan
        • Bank Rakyat Indonesia (BRI)
        • Bank Resona Perdania
        • Bank Riau Kepri
        • Bank Royal Indonesia
        • Bank Sahabat
        • Bank Sampoerna
        • Bank Saudara
        • Bank Sinar
        • Bank Sinarmas
        • Bank Sulteng
        • Bank Sulut
        • Bank Sumsel Babel
        • Bank Sumut
        • Bank Swadesi (Bank of India)
        • Bank Syariah Indonesia
        • Bank Syariah Mandiri
        • Bank Tabungan Negara (BTN) Syariah
        • Bank UOB Buana
        • Bank Victoria
        • Bank Victoria Syariah
        • Bank Woori Indonesia
        • Bank Yudha Bhakti
        • BCA
        • BCA Syariah (UIB)
        • BII Maybank
        • BII Maybank Syariah
        • BNI Syariah
        • BNP Paribas
        • BPD Aceh
        • BPD Jambi
        • BPD Kalimantan Barat (KALBAR)
        • BPD Kalimantan Selatan (KALSEL)
        • BPD Kalimantan Tengah (KALTENG)
        • BPD Kalimantan Timur (KALTIM)
        • BPD KALSEL Syariah
        • BPD Sulawesi Selatan Barat (SULSELBAR)
        • BPD Sulawesi Tenggara (SULTRA)
        • BPD Sumut Syariah
        • BPR Karyajatnika Sadaya
        • Bukopin Syariah
        • CITIBank
        • Deutsche Bank
        • ICBC Indonesia
        • Jasa Jakarta
        • JP Morgan Chase
        • Korea Exchange Bank (KEB)
        • MAS Bank
        • Mizuho Bank
        • Permata Syariah
        • Prima Bank
        • Rabobank
        • Royal Bank of Scotland (RBS) / ABN Ambro
        • SBI Indonesia (Indomonex)
        • SMBC (Sumitomo Mitsui Bank)
        • Standard Chartered Bank
        • Telkomsel T-Cash (Mobile Wallet)
        • Windu Kentjana International
        • XL Tunai (Mobile Wallet)

 

  • When will my money be available in Indonesia?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

Malaysia-flagMalaysia

Malaysia-flagMalaysia

  • How can money be received in Malaysia?
    • You can send money to receivers in Malaysia by depositing money directly into their bank account.

 

  • What is the transfer fee when I send money to Malaysia?
    • There is a transfer fee of $5.99 USD on all transfers to Malaysia.

 

  • What banks can I send to in Malaysia?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into bank accounts at any of the following banks:
      • Affin Bank Berhad
      • Affin Islamic Bank Berhad
      • Agro Bank
      • Al-Rajhi Banking and Investment Corporation (M)
      • Alliance Bank Berhad
      • Alliance Islamic Bank Berhad
      • AmIslamic Bank
      • Arab-Malaysian Bank Berhad
      • Bank Islam Malaysia Berhad
      • Bank Kerjasama Rakyat Berhad
      • Bank Muamalat Malaysia Berhad
      • Bank of America Malaysia Berhad
      • Bank of Tokyo-Mitsubishi UFJ (Malaysia) Berhad
      • Bank Simpanan Nasional Berhad
      • BNP Paribas (M) Bhd
      • CIMB Bank Berhad
      • CIMB Islamic Bank
      • Citibank
      • Commerce Tijari Bank Berhad
      • Deutsche Bank (M) Bhd
      • Hong Leong Bank Bhd
      • Hong Leong Islamic Bank Bhd
      • HSBC Amanah Malaysia
      • HSBC Bank Berhad
      • Indust & Comm Bank of China (M) Berhad
      • JP Morgan Chase Bank Berhad
      • Kuwait Finance House Malaysia Berhad
      • Malayan Banking Berhad
      • MayBank Islamic Berhad
      • Mizuho Bank (M) Berhad
      • OCBC AL-AMIN Bank Berhad
      • OCBC Bank Berhad
      • Public Bank Bhd
      • Public Finance Bhd
      • Public Islamic Bank Bhd
      • RHB Bank Berhad
      • RHB Islamic Bank Berhad
      • Standard Chartered Bank
      • Standard Chartered SAADIQ Bhd
      • Sumitomo Mitsui Banking Corporation (M) Bhd
      • The Royal Bank of Scotland Bhd
      • United Overseas Bank (M) Bhd

 

  • When will my money be available in Malaysia?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

Nepal-flagNepal

Nepal-flagNepal

  • How can money be received in Nepal?
    • You can send money to receivers in Nepal by depositing money directly into their bank account.

 

  • What is the transfer fee when I send money to Nepal?
    • There is a transfer fee of $3.95 USD for transfers under $1,000 USD and no transfer fee for transfers of $1,000 USD or greater.

 

  • What banks can I send to Nepal?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
    • You can deposit money into bank accounts at any of the following banks:
      • Bank of Kathmandu
      • Citizen Bank International
      • Everest Bank
      • Excel Development Bank
      • Gandaki Bikas Bank
      • Garima Bikas Bank
      • Global IME Bank
      • Janata Bank Nepal
      • Jyoti Bikash Bank
      • Kailash Bikas Bank
      • Kanchan Development Bank
      • Kumari Bank
      • Laxmi Bank
      • Lumbini Bikash Bank
      • Machhapuchchhre Bank
      • Mega Bank Nepal
      • Mission Development Bank
      • Muktinath Bikas Bank
      • Nabil Bank
      • Nepal Bangladesh Bank
      • Nepal Credit and commerce Bank
      • NIC Asia Bank
      • NMB Bank
      • Prabhu Bank
      • Purnima Bikas Bank
      • Rastriya Banijya Bank
      • Sanima Bank
      • Shangrila Development Bank
      • Shine Resunga Development Bank
      • Siddhartha Bank
      • Sunrise Bank
      • Tinau Bikas Bank

 

  • What mobile wallets in Nepal can I send to?
    • You can send money toeSewa.

 

  • When will my money be available in Nepal?

Transfer times vary by payment method:

    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

Senegal-flagSenegal

Senegal-flagSenegal

  • How can money be received in Senegal?
    • You can send money to receivers in Senegal by depositing money directly into their bank account.

 

  • What is the transfer fee when I send money to Senegal?
    • There is a transfer fee of $1.45 USD for transfers under $1,000 USD and no transfer fee for transfers of $1,000 USD or greater.

 

  • What banks can I send to Senegal?
      • You can send money to any bank account at any bank in Senegal by providing the receiving IBAN.
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.

 

  • When will my money be available in Senegal?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

Singapore-flagSingapore

Singapore-flagSingapore

  • How can money be received in Singapore?
    • You can send money to receivers in Singapore by depositing money directly into their bank account.

 

  • What is the transfer fee when I send money to Singapore?
    • There is a transfer fee of $5.99 USD on all transfers to Singapore.

 

  • What banks can I send to in Singapore?
    • You can deposit money into bank accounts at the following banks:
      • Citibank
      • DBS Bank
      • Maybank
      • OCBC Bank
      • Standard Chartered Bank
      • United Overseas Bank Ltd (UOB)
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.

 

  • When will my money be available in Singapore?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

Thailand-flagThailand

Thailand-flagThailand

  • How can money be received in Thailand?
    • You can send bank account deposits to Thailand.

 

  • What is the transfer fee when I send money to Thailand?
    • There is a transfer fee of $5.99 USD on transfers to Thailand.

 

  • What banks can I send to Thailand?
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.
      • You can deposit money into accounts at:
        • Agriculture & Agricultural Co Op
        • Bangkok Bank
        • Bank Of Ayudhya
        • CIMB Thai Bank Public Company Ltd
        • Government Housing Bank
        • Government Saving Bank
        • Kasikorn Bank
        • Krung Thai Bank
        • Siam Commercial Bank
        • Thai Military Bank
        • Thanachart Bank
        • United Oversea Bank (Thai) Ltd

 

  • When will my money be available in Thailand?
    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
      • Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

 

Uganda-flagUganda

Uganda-flagUganda

  • How can money be received in Uganda?
    • You can send mobile wallet transfers to Uganda.

 

  • What is the transfer fee when I send money to Uganda?
    • There is a transfer fee of $4.95 USD on transfers to Uganda.

 

  • What mobile wallets in Uganda can I send to?
    • You can send to the following mobile wallet:
      • Airtel Money.

 

  • When will my money be available in Uganda?
    • Mobile Wallets: Most transfers can arrive in as little as a few minutes.

 

 

Vietnam-flagVietnam

Vietnam-flagVietnam

  • How can money be received in Vietnam?
    • You can send cash pickup transfers and bank account deposits to Vietnam.

 

  • What is the transfer fee when I send money to Vietnam?
    • There is a transfer fee of $4.95 USD on transfers to Vietnam.

 

  • What cash pickup brands can I send money to in Vietnam?
    • You can send cash to:
      • Sacombank

 

  • What banks can I send to in Vietnam?
    • You can deposit money into accounts at:
      • ABBank (An Binh Bank)
      • Agribank
      • Asian Commercial Bank (ACB)
      • BAC a Bank
      • BaoViet Bank
      • BIDV
      • BV Bank
      • DongA Bank
      • EximBank
      • GP Bank
      • HDBank
      • Hong Leong Bank
      • Kien Long Bank
      • LP Bank
      • MB Bank
      • NCB
      • OceanBank
      • Orient Commercial Bank (OCB)
      • PG Bank
      • Public Bank Vietnam (PBVN)
      • PVcomBank
      • Sacombank
      • Saigon Bank SCB
      • Saigon Hanoi Bank (SHB)
      • SeABank
      • SHB
      • Shinhan Bank
      • Techcombank
      • TPBank
      • VietBank
      • Vietcombank
      • VietinBank
      • Vietnam International Bank (VIB)
      • VietNgaBank (VRB)
      • VP Bank
    • Please be aware that individual banks have their own requirements and transfer limits that you will need to abide by in addition to Pangea’s requirements and transfer limits.

 

  • When will my money be available in Vietnam?

Transfer times vary by payment method:

    • Debit or Credit Card: Most transfers can arrive in as little as a few minutes.
    • Bank Account: Transfers typically take 3-4 business days to process.
    • Cash pick-up locations may have different pick up times. Transfers may be delayed if additional verification is needed or if there are issues at the receiving location.

 

  • What are the transfer limitations for cash pickup?
    • Sacombank: Transaction limit of $1,500 USD.