How do I know if my request to cancel a transfer has been successful?
Whether the cancellation is approved or not, we will notify [...]
How long does a refund take?
Pangea initiates refunds upon approval of the cancellation request, but [...]
How do I cancel a transfer?
To cancel a transfer, go to the "Activity" page located [...]
What should I do if I have a problem or complaint?
For problems and complaints, please call our customer service at [...]
How can my receiver get the funds?
Depending on your receiver’s country, you can send money to [...]
How do I edit my receiver’s details for a transfer that has not been picked up?
To edit your receiver's details: Log into your Pangea account [...]
How much does it cost to send money with Pangea?
Your final cost, which includes exchange rates, the transfer fee, [...]
Why does the exchange rate on the advertisement not match the rate I see on the app or the website?
The exchange rate displayed on the app or web home [...]
How do I know how much of the $500 USD I have used for the introductory exchange rate?
If you’re logged into the app or website, at the [...]
What are the introductory exchange rates and when are they available?
Pangea offers promotional introductory exchange rates for certain countries such [...]
