Can I use the WhatsApp virtual assistant if I’m not a Pangea customer yet?
Yes! You can explore our current MXN exchange rate, sign [...]
How do I start chatting with Pangea on WhatsApp?
Click here or save our number and send a message [...]
What is Pangea on WhatsApp?
It’s your personal Pangea virtual assistant on WhatsApp — designed [...]
I got an error message when trying to save my categorization.
This indicates a temporary technical issue. Please try again. If [...]
I’m not seeing the ‘Transfer Code’ after my transfer.
Sometimes, the confirmation screen may not appear right away because [...]
I didn’t see the categorization screen — what now?
In some cases, a temporary issue may prevent the categorization [...]
I entered the wrong category/relationship. Can I change it?
At this time, categories and relationships can’t be changed after [...]
Can I create my own categories or relationships?
Not at the moment. You can choose from a predefined [...]
Will categorizing affect how my transfer is sent?
No, categorizing is only for your personal records. It does [...]
What if I don’t categorize the full transfer amount?
That’s perfectly fine. You can categorize part of the transfer, [...]
