Do I have to submit additional information every time I send over $3,000 USD?
You will only need to provide additional information/documentation the first [...]
What types of Mexican Government IDs are accepted?
We accept the following Mexican Government IDs for Senders and [...]
What additional information will be asked about the Sender?
The Sender will need to upload a picture of their [...]
How long does a refund take?
Pangea refunds the money upon cancellation but refunds to your [...]
How do I know if my request to cancel a transfer has been successful?
If the cancellation is approved, we will notify you by [...]
How can I track my transfers?
Select Activity in the upper navigation on our website or [...]
Does Pangea share or sell my information with other companies?
Pangea does not sell any customer information. The only time [...]
What should I do if I believe someone else is using my account?
Please, call us immediately at +1-866-395-2938 if you suspect that [...]
How does multi factor authentication work?
Multifactor authentication is a security feature to make it more [...]
I’m worried because I lost my phone. What should I do now?
Don’t worry. You will be prompted to enter your mobile [...]
