I am not receiving the link to reset my password. What should I do?
Please check the spam folder of your email account for [...]
Does my receiver need to create an account?
No, your receiver does not need to create an account. [...]
How do I reset my password?
On the mobile app or the web app, select “Forgot [...]
Is there a fee for creating an account?
No, it is free to create an account.
How can I update my account information?
To update any personal information, please call us at +1-866-395-2938 [...]
When Do I Receive My Bonus?
Once your friend completes their first transfer using your code, [...]
I got an error message when trying to save my categorization.
This indicates a temporary technical issue. Please try again. If [...]
I’m not seeing the ‘Transfer Code’ after my transfer.
Sometimes, the confirmation screen may not appear right away because [...]
I didn’t see the categorization screen — what now?
In some cases, a temporary issue may prevent the categorization [...]
I entered the wrong category/relationship. Can I change it?
At this time, categories and relationships can’t be changed after [...]
