We’re here to help! Money transmission services are provided exclusively by Pangea USA, LLC, a licensed and registered money transmitter under applicable state and federal laws. If you have any questions or concerns regarding this service, please direct your inquiries to our customer service team. If you still have an unresolved complaint after speaking with our specialists, please direct your inquiry to the applicable regulatory entity below.
Alabama
Alabama Securities Commission
1-334-242-2984 (Telephone)
1-800-222-1253 (Toll Free)
1-334-242-0240 (Fax)
http://asc.alabama.gov/complaints.aspx
Alaska
Alaska Division of Banking and Securities
For Alaska Residents Only:
If your issue is unresolved by Pangea USA, LLC at +1-866-858-9928, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here.
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: msb_licensing@alaska.gov
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
Arizona
Arizona Department of Financial Institutions
Consumer Affairs Division
2910 N. 44th Street, Suite 310
Phoenix, AZ 85018
E-mail: consumeraffairs@azdfi.gov
1-602-771-2800 (Telephone)
1-602-381-1225 (Fax)
http://www.azdfi.gov/Consumers/Complaints/FAQComplaint.html
Arkansas
Arkansas Securities Department
1-501-324-9260 (Telephone)
1-800-981-4429 (Toll Free)
http://www.securities.arkansas.gov/page/356/how-to-file-a-complaint
California
California Department of Business Oversight
1-866-275-2677 (Toll Free)
https://docqnet.dbo.ca.gov/complaint/
Delaware
Office of the State Bank Commissioner
1-302-739-4235 (Telephone)
1-302-577-6722 (Telephone)
1-302-739-2356 (Fax)
https://banking.delaware.gov/consumer-complaints/
Florida
Florida Office of Financial Regulation
200 E. Gaines St.
Tallahassee, FL 32399
1-800-848-3792 (Telephone)
http://www.flofr.com
Hawaii
Hawaii Division of Financial Institutions
Idaho
Idaho Department of Finance
Securities Bureau
1-208-332-8004 (Telephone)
1-208-332-8099 (Fax)
http://www.finance.idaho.gov/Complaint.aspx
Illinois
Illinois Department of Financial and Professional Regulation
1-888-298-8089 (Toll Free)
1-866-325-4949 (TTY)
http://www.idfpr.com/
Indiana
Indiana Department of Financial Institutions
1-800-382-4880 (Toll Free)
http://www.in.gov/dfi/files/Complaint%20Form%202016-10.pdf
Kansas
State Bank Commissioner of Kansas
1-785-296-2266 (Telephone)
http://www.osbckansas.org/consumers/complaints.html
Louisiana
Louisiana Office of Financial Institutions
1-888-525-9414 (Telephone)
http://www.ofi.state.la.us/
Maine
Maine Department of Professional and Financial Regulation
1-207-624-8527 (Telephone)
1-800-332-8529 (Toll Free)
1-888-577-6690 (TTY)
http://www.maine.gov/pfr/consumercredit/complaint.htm
Michigan
Michigan Department of Insurance and Financial Services
1-517-284-8800 (Telephone)
1-877-999-6442 (Toll Free)
1-517-284-8837 (Fax)
http://www.michigan.gov/difs/0,5269,7-303-12902_12907—,00.html
Mississippi
Mississippi Department of Banking and Consumer Finance
1-601-359-1031 (Telephone)
1-800-844-2499 (Toll Free)
1-601-359-3557 (Fax)
http://www.dbcf.state.ms.us/complaints.asp
Missouri
Missouri Division of Finance
1-573-751-3242 (Telephone)
http://finance.mo.gov/consumers/
Nebraska
Nebraska Department of Banking and Finance
New Hampshire
New Hampshire Banking Department
1-603-271-1090 (Fax)
1-603-271-3561 (Telephone)
legal@banking.nh.gov
https://www.nh.gov/banking/consumer-assistance/complaint.htm
New Jersey
New Jersey Department of Banking and Insurance
Consumer Inquiry and Response Center (CIRC)
NJDOBI
PO Box 471
Trenton, NJ 08625-0471
1-800-446-7467 (Telephone)
1-609-454-8468 (Facsimile)
https://www-dobi.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27BNK%27
New Mexico
New Mexico Regulation and Licensing Department
Financial Institutions Division
http://www.rld.state.nm.us/uploads/files/Complaint%20Form%20Electronic.pdf
North Carolina
North Carolina Commissioner of Banks
1-919-733-3016 (Telephone)
https://www.nccob.gov/public
Oregon
Oregon Division of Finance and Corporate Securities
1-866-814-9710 (Telephone)
1-503-378-4140 (Telephone)
https://www4.cbs.state.or.us/exs/dfcs/complaint/index.cfm?fuseaction=home.english
Rhode Island
Rhode Island Department of Business Regulation
1-401-462-9503 (Telephone)
http://www.dbr.state.ri.us/divisions/banking/complaint.php
South Dakota
South Dakota Consumer Protection – Office of Attorney General
1-605-773-4400 (Telephone)
http://consumer.sd.gov/complaintform.aspx
Tennessee
Tennessee Department of Financial Institutions
1-615-741-2236 (Telephone)
1-800-778-4215 (Toll Free)
https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html
Texas
Pangea USA, LLC is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Pangea USA, LLC should first contact the company’s Customer Service at +1‑866‑858‑9928. If you still have an unresolved complaint regarding the company’s money transmission activities, please direct your complaint to the Texas Department of Banking.
Texas Department of Banking
Special Audits Division
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
1-877-276-5554 (Toll Free)
http://www.dob.texas.gov/file-complaint
Utah
Utah Department of Financial Institutions
https://dfi.utah.gov/resources/helpful-links/file-a-complaint/
Vermont
Vermont Department of Financial Regulation
1-802-828-3301 (Telephone)
Washington
Washington Department of Financial Institutions
1-360-902-8703 (Telephone)
1-877-746-4334 (TTY)
http://www.dfi.wa.gov/consumers/money-services-complaint
Wisconsin
Wisconsin Department of Financial Institutions
1-608-261-9555 (Telephone)
https://www.wdfi.org/contact_us/ComplaintDefault.htm
