We’re here to help! Money transmission services are provided exclusively by Pangea USA, LLC, a licensed and registered money transmitter under applicable state and federal laws. If you have any questions or concerns regarding this service, please direct your inquiries to our customer service team. If you still have an unresolved complaint after speaking with our specialists, please direct your inquiry to the applicable regulatory entity below.


Alabama Securities Commission 1-334-242-­2984 (Telephone) 1-800-222-­1253 (Toll Free) 1-334-242-­0240 (Fax) http://asc.alabama.gov/complaints.aspx


Alaska Division of Banking and Securities

For Alaska Residents Only:

If your issue is unresolved by Pangea USA, LLC at +1­-866-­858­-9928, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here.

Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230

  2. Email:  msb_licensing@alaska.gov

  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807


Arizona Department of Financial Institutions Consumer Affairs Division 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018 E-mail: consumeraffairs@azdfi.gov 1-602-771-2800 (Telephone) 1-602-381-1225 (Fax) http://www.azdfi.gov/Consumers/Complaints/FAQComplaint.html


Arkansas Securities Department 1-501-324-9260 (Telephone) 1-800-981-4429 (Toll Free) http://www.securities.arkansas.gov/page/356/how-to-file-a-complaint


California Department of Business Oversight 1-866-275-2677 (Toll Free) https://docqnet.dbo.ca.gov/complaint/


Office of the State Bank Commissioner 1-302-739-4235 (Telephone) 1-302-577-6722 (Telephone) 1-302-739-2356 (Fax) https://banking.delaware.gov/consumer-complaints/


Florida Office of Financial Regulation 200 E. Gaines St. Tallahassee, FL 32399 1-800-848-3792 (Telephone) http://www.flofr.com


Hawaii Division of Financial Institutions 1-808-586-2820 (Telephone) http://www.cca.hawaii.gov/dfi


Idaho Department of Finance Securities Bureau 1-208-332-­8004 (Telephone) 1-208-332-­8099 (Fax) http://www.finance.idaho.gov/Complaint.aspx


Illinois Department of Financial and Professional Regulation 1-­888-­298-­8089 (Toll Free) 1-­866-­325-­4949 (TTY) http://www.idfpr.com/


Indiana Department of Financial Institutions 1-800-382-4880 (Toll Free) http://www.in.gov/dfi/files/Complaint%20Form%202016-10.pdf


State Bank Commissioner of Kansas 1-785-296-2266 (Telephone) http://www.osbckansas.org/consumers/complaints.html


Louisiana Office of Financial Institutions 1-888-525-9414 (Telephone) http://www.ofi.state.la.us/


Maine Department of Professional and Financial Regulation 1-207-624-8527 (Telephone) 1-800-332-8529 (Toll Free) 1-888-577-6690 (TTY) http://www.maine.gov/pfr/consumercredit/complaint.htm


Michigan Department of Insurance and Financial Services 1-517-284-8800 (Telephone) 1-877-999-6442 (Toll Free) 1-517-284-8837 (Fax) http://www.michigan.gov/difs/0,5269,7-303-12902_12907—,00.html


Mississippi Department of Banking and Consumer Finance 1-601-359-­1031 (Telephone) 1-800-844-­2499 (Toll Free) 1-601-359-­3557 (Fax) http://www.dbcf.state.ms.us/complaints.asp


Missouri Division of Finance 1-573-751-3242 (Telephone) http://finance.mo.gov/consumers/


Nebraska Department of Banking and Finance 1-402-471-2171 (Telephone) https://ndbf.nebraska.gov

New Hampshire

New Hampshire Banking Department 1-603-271-1090 (Fax) 1-603-271-3561 (Telephone) legal@banking.nh.gov https://www.nh.gov/banking/consumer-assistance/complaint.htm

New Jersey

New Jersey Department of Banking and Insurance Consumer Inquiry and Response Center (CIRC) NJDOBI PO Box 471 Trenton, NJ 08625-0471 1-800-446-7467 (Telephone) 1-609-454-8468 (Facsimile) https://www-dobi.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27BNK%27

New Mexico

New Mexico Regulation and Licensing Department Financial Institutions Division http://www.rld.state.nm.us/uploads/files/Complaint%20Form%20Electronic.pdf

North Carolina

North Carolina Commissioner of Banks 1-919-733-3016 (Telephone) https://www.nccob.gov/public


Oregon Division of Finance and Corporate Securities 1-866-814-­9710 (Telephone) 1-503-378-­4140 (Telephone) https://www4.cbs.state.or.us/exs/dfcs/complaint/index.cfm?fuseaction=home.english

Rhode Island

Rhode Island Department of Business Regulation 1-401-462-9503 (Telephone) http://www.dbr.state.ri.us/divisions/banking/complaint.php

South Dakota

South Dakota Consumer Protection – Office of Attorney General 1-605-773-4400 (Telephone) http://consumer.sd.gov/complaintform.aspx


Tennessee Department of Financial Institutions 1-615-741-2236 (Telephone) 1-800-778-4215 (Toll Free) https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html


Pangea USA, LLC is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Pangea USA, LLC should first contact the company’s Customer Service at +1‑866‑858‑9928. If you still have an unresolved complaint regarding the company’s money transmission activities, please direct your complaint to the Texas Department of Banking.

Texas Department of Banking
Special Audits Division
2601 N. Lamar Blvd. Austin, Texas 78705-4294 1-877-276-5554 (Toll Free) http://www.dob.texas.gov/file-complaint


Utah Department of Financial Institutions https://dfi.utah.gov/resources/helpful-links/file-a-complaint/


Vermont Department of Financial Regulation 1-802-828-3301 (Telephone) http://www.dfr.vermont.gov


Washington Department of Financial Institutions 1-360-902-8703 (Telephone) 1-877-746-4334 (TTY) http://www.dfi.wa.gov/consumers/money-services-complaint


Wisconsin Department of Financial Institutions 1-608-261-9555 (Telephone) https://www.wdfi.org/contact_us/ComplaintDefault.htm