We’re here to help! Money transmission services are provided exclusively by Pangea USA, LLC, a licensed and registered money transmitter under applicable state and federal laws. If you have any questions or concerns regarding this service, please direct your inquiries to our customer service team. If you still have an unresolved complaint after speaking with our specialists, please direct your inquiry to the applicable regulatory entity below.
Alaska Division of Banking and Securities
For Alaska Residents Only:
If your issue is unresolved by Pangea USA, LLC at +1-866-858-9928, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here.
Formal complaint forms may be submitted via:
Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
Arizona Department of Financial Institutions Consumer Affairs Division 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018 E-mail: firstname.lastname@example.org 1-602-771-2800 (Telephone) 1-602-381-1225 (Fax) http://www.azdfi.gov/Consumers/Complaints/FAQComplaint.html
Arkansas Securities Department 1-501-324-9260 (Telephone) 1-800-981-4429 (Toll Free) http://www.securities.arkansas.gov/page/356/how-to-file-a-complaint
Indiana Department of Financial Institutions 1-800-382-4880 (Toll Free) http://www.in.gov/dfi/files/Complaint%20Form%202016-10.pdf
State Bank Commissioner of Kansas 1-785-296-2266 (Telephone) http://www.osbckansas.org/consumers/complaints.html
Maine Department of Professional and Financial Regulation 1-207-624-8527 (Telephone) 1-800-332-8529 (Toll Free) 1-888-577-6690 (TTY) http://www.maine.gov/pfr/consumercredit/complaint.htm
Michigan Department of Insurance and Financial Services 1-517-284-8800 (Telephone) 1-877-999-6442 (Toll Free) 1-517-284-8837 (Fax) http://www.michigan.gov/difs/0,5269,7-303-12902_12907—,00.html
New Hampshire Banking Department 1-603-271-1090 (Fax) 1-603-271-3561 (Telephone) email@example.com https://www.nh.gov/banking/consumer-assistance/complaint.htm
New Jersey Department of Banking and Insurance Consumer Inquiry and Response Center (CIRC) NJDOBI PO Box 471 Trenton, NJ 08625-0471 1-800-446-7467 (Telephone) 1-609-454-8468 (Facsimile) https://www-dobi.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27BNK%27
New Mexico Regulation and Licensing Department Financial Institutions Division http://www.rld.state.nm.us/uploads/files/Complaint%20Form%20Electronic.pdf
Oregon Division of Finance and Corporate Securities 1-866-814-9710 (Telephone) 1-503-378-4140 (Telephone) https://www4.cbs.state.or.us/exs/dfcs/complaint/index.cfm?fuseaction=home.english
Rhode Island Department of Business Regulation 1-401-462-9503 (Telephone) http://www.dbr.state.ri.us/divisions/banking/complaint.php
Tennessee Department of Financial Institutions 1-615-741-2236 (Telephone) 1-800-778-4215 (Toll Free) https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html
Pangea USA, LLC is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Pangea USA, LLC should first contact the company’s Customer Service at +1‑866‑858‑9928. If you still have an unresolved complaint regarding the company’s money transmission activities, please direct your complaint to the Texas Department of Banking.
Texas Department of Banking
Special Audits Division 2601 N. Lamar Blvd. Austin, Texas 78705-4294 1-877-276-5554 (Toll Free) http://www.dob.texas.gov/file-complaint
Utah Department of Financial Institutions https://dfi.utah.gov/resources/helpful-links/file-a-complaint/
Washington Department of Financial Institutions 1-360-902-8703 (Telephone) 1-877-746-4334 (TTY) http://www.dfi.wa.gov/consumers/money-services-complaint
Wisconsin Department of Financial Institutions 1-608-261-9555 (Telephone) https://www.wdfi.org/contact_us/ComplaintDefault.htm